Call Center Representative - Career Growth

Job Description

Job Description

Company Summary

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Customer Retention Specialist

Estimated On-Target Earnings: $70,000 (hourly base pay + estimated commissions). This role offers uncapped commissions, with top earners earning $100k or more in total annual compensation! Actual earnings will vary based on individual sales performance.

Why Join EchoStar Roseland?

Are you highly competitive, driven by financial success, and ready to turn your ambition into a potential six-figure trajectory? At EchoStar, a Fortune 250 leader, we do not just offer a job. We give you the keys to a long-term career destination right here at our Roseland facility.

Located at our location in Roseland, our Retention team acts as the primary shield protecting our customer base. Equipped with real-time AI assistance tools to simplify technical details, you will have the backing and tech you need to de-escalate calls, build rapport, and save accounts. If you are deeply money-motivated, refuse to take "no" personally, and love the rush of turning a loss into a high-commission win, you belong at EchoStar.

This role is on-site at 3 ADP Boulevard, Roseland, New Jersey. 07068

Job Duties and Responsibilities What You'll Do

• Tenacity and Thick Skin: You do not take "no" as a final answer. You have the grit to present multiple tailored offers even when the customer starts out closed off.
• Active Listening & Persuasion: You can read between the lines during a high-stress conversation, pull out the customer's true pain point, and reframe our services to solve it.
• Strong Money Motivation: You are driven by the direct link between saving a customer and earning uncapped commission on top of your hourly base.
• Reliability & Foundation: You possess a high school diploma or GED equivalent and a willingness to take on full-time schedules, back-to-back call volumes, and shift flexibility.
• No Experience Necessary: Call center or retention experience is a major asset, but not required . We teach you the exact de-escalation and negotiation frameworks you need during training. Training time is compensated at your regular hourly base pay rate.

Skills, Experience and Requirements What You Bring

• Unshakable Grit & Money Motivation: Tenacious drive to negotiate, re-evaluate customer needs, and close retention sales to maximize your commission checks.
• Adaptability & Patience: Comfortable managing high call volumes while bringing an Adventure and Winning spirit to difficult conversations.
• High EQ & Thick Skin: Exceptional emotional intelligence, active listening skills, and the ability to maintain composure during escalated calls. "No" is never personal to you.
• Qualifications: High School Diploma or GED required (Associate’s/Bachelor’s a plus). Call center experience is a plus, but not required—we will train you on advanced de-escalation techniques!

Compensation, Perks & Career Pathing

Aggressive Uncapped Structure + Guaranteed Base

• Guaranteed Base Pay: $20.50/hour base pay with uncapped commission.
• Estimated On-Target Earnings (OTE): $70,000/year, with top performers consistently earning $100,000+.
• Fast-Track Promotion Plan: Rapid internal progression built right into your first year. Performance-based milestones provide you with the opportunity to move up two title levels within 12 months, raising your base hourly pay:
• Level 1 (Associate Account Executive): $20.50/hr
• Level 2 (Account Executive): $22.00/hr
• Level 3 (Senior Account Executive): $23.00/hr
• 100% Inbound Calls: No cold outreach or outbound door-knocking.
• Comprehensive Benefits: Full medical, dental, and vision insurance, 401(k) matching, tuition reimbursement, HSA, and employee stock purchase options.
• Exclusive Employee Perks: Complimentary DISH TV service at your home, plus deep discounts on Sling TV and Boost Mobile plans.

Benefits:

From versatile health perks to new career opportunities, check out our benefits on our careers website.

Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact View email address on ziprecruiter.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)

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Benefits

From versatile health perks to new career opportunities, check out our benefits on our careers website.

Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact View email address on ziprecruiter.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)