Guest Excellence Advisor
LEGOLAND
What you'll bring to the team
Do you love helping people and creating memorable experiences? As a Customer Service Representative at LEGOLAND® Florida Resort, you’ll be the friendly voice our guests connect with when planning their fun. You’ll support guests through phone, email, and web chat—handling bookings, answering questions, processing payments, and helping families get excited for their visit!
The ideal candidate brings at least 6 months of call center experience and 6 months of web or live chat experience , has open availability and is able to work scheduled shifts between 9:00 AM and 8:00 PM . This role is scheduled 5 days out of 7 , including weekends and/or holidays, based on business needs.
What You’ll Do
Deliver a “BEST IN CLASS” Guest Excellence experience via phone, email, and web chat
Assist guests with bookings, payments, and questions for Merlin attractions and Resort Hotels
Upsell products and offer great alternatives when plans change
Accurately document guest details and follow all policies and procedures
Help resolve concerns with patience, positivity, and problem-solving skills
Work closely with a fun, fast-paced team to meet guest service and sales goals
What We’re Looking For
18 years or older
At least 6 months of call center experience and 6 months of web/live chat experience
Friendly, confident communicator with strong customer service skills
Comfortable using multiple computer systems and processing payments securely
Organized, detail-oriented, and able to thrive in a fast-paced environment
Flexible availability to work 5 days out of 7 , including evenings and weekends
Great time management abilities.
Benefits
Pay Range
Competitive
Submit a Referral (
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
Location (Country-State-City) US-FL-Winter Haven
Job ID 2026-12371
Employment Type Full-Time
Offer/Contract Type Fixed End Date/Seasonal
Location Name LEGOLAND Florida
Job Locations US-FL-Winter Haven
$78.31k - $102.34k
...expenditure of monies. Knowledge of state and federal college student laws. Ability to work cooperatively with college personnel. Excellent written and oral communication skills. Knowledge of the use of management information systems to support business office...SuggestedFull timeTemporary workH1bWork at officeRelocation packagePolk State College
Winter Haven, FL3 days ago- ...ensuring compliance with banking regulations. The ideal candidate will have at least 6 months of customer interaction experience and excellent communication skills. A comprehensive benefits package, including health coverage and career advancement opportunities, will be...Suggested
Quality Talent Group
Dundee, FL13 hours ago $110k - $145k
...insurance and risk financing programs. This role acts as a strategic advisor to clients or internal stakeholders, aligning insurance... ..., coverage structures, and risk transfer strategies ~ Excellent analytical, financial, negotiation, and problem‑solving skills...SuggestedWork at officeRemote workInsurance Office of America
Winter Haven, FL2 days ago$150k
...Job Description Job Description Integrity Refrigeration and AC is seeking a personable, consultative Comfort Advisor who excels at building trust, listening to customer needs, and presenting clear, value-driven solutions that enhance home comfort. You will work full...SuggestedFull timeCasual workMonday to Friday$97k - $192k
...community. If you have a strong desire to lead, develop others, and play a key role in building a growing team, this could be an excellent opportunity worth exploring. Discover Modern Woodmen's impact in Your community, follow this link: Community Impact | Modern Woodmen...SuggestedWork at officeLocal areaWork from homeFlexible hoursGlosson Region - Modern Woodmen of America
Bartow, FL5 days ago- ...minutes early) and take ownership of your work Driven: Hard-working, coachable, and motivated to grow with our firm Organized: Excellent attention to detail and ability to manage multiple cases Communicative: You keep clients informed and work well with a team...Weekly payFull timeMonday to Friday
Brooks Law Group
Winter Haven, FL4 days ago - ...client sales and service experience # Experience with sourcing and prospecting for new clients and client relationship building # Excellent interpersonal and communication skills, including a desire to interact with clients and prospects # Demonstrated proficiency in...Full timePart timeWork at officeShift workNight shiftWeekend workDay shift
Truist Inc
Lake Wales, FL1 day ago - ...Skilled in organizing work, setting priorities, and completing tasks with minimal supervision. High attention to detail. Excellent spoken and written communication skills in English. Proficient in MS Office Suite software Primary Responsibilities and...Hourly payPart timeLocal areaFlexible hours
$80k - $160k
...just offering a job but a meaningful career! Come join our passionate team! If you are an ambitious securities licensed financial advisor trained in financial products and services, love working with clients but are frustrated by the endless cold call prospecting in a...Permanent employmentFlexible hoursJessica Cruz Phung - State Farm Agent
Winter Haven, FL2 days ago- Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful...Work experience placementFlexible hours
Wells Fargo
Bartow, FL1 day ago $60k - $75k
Job Description Job Description Synergy Sales Co. is a strategic sales partner supporting Frontier’s fiber expansion. We are hiring an Outside Sales Agent to acquire residential customers in newly deployed fiber territories through direct, consultative sales. Conduct...Weekly payFor contractorsLocal areaFlexible hoursAfternoon shift- ...Job Description Job Description Description: Build Your Career as an Automotive Parts Advisor with Mahalak Auto Group! Why You’ll Love Working with Us: ~ Competitive Compensation: Generous pay plan with room to grow your income. ~ Career Development: Access...Seasonal work
- Job Description Job Description Launch your financial services career with an organization that positively impacts thousands of families and communities each year. Modern Woodmen of America is a fraternal financial services organization built to help families throughout...Local area
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Excellence Advisor. Be the first to apply!
