Quality Manager (Fire Alarm Installer / Fire Alarm Technician)

Job Description

Job Description

Quality Manager (Fire Alarm Installer / Fire Alarm Technician)

Job Type: Full-Time, NON-EXEMPT

Salary: $95,000 – $125,000 per year

Work Location: In-person (Greater Bay Area)

OverviewDiligence Security Group is seeking an experienced Quality Manager to oversee quality assurance, compliance, field performance, and code adherence for Fire Alarm Installers and Fire Alarm Technicians. This role ensures that all work meets NFPA 72, Title 19, California Fire Code, and company standards. The position involves conducting field audits, training technicians, validating installation practices, reviewing documentation, and supporting continuous improvement of fire alarm operations. A strong technical background in fire alarm systems, installation methods, and inspection protocols is required.

All candidates must pass a criminal background check. Diligence Security Group provides reasonable accommodations for qualified applicants with disabilities throughout the hiring process.

For supervisory and leadership roles, employment history must be verified. Final candidates will be required to have previous employers complete an Employer Verification Form to confirm relevant experience.

Requirements

Must have open availability including weekdays, weekends, and occasional holidays

Must be available for early morning, daytime, and occasional evening assignments based on project needs

Must be able to travel throughout the Greater Bay Area for field audits, inspections, and site visits

Must be willing to adjust schedule based on AHJ inspections, contractor coordination, or urgent quality concerns

California Fire/Life Safety (FLS) Technician Certification is required

NICET Fire Alarm Systems Level II or higher is required, Level III preferred

Valid State Driver's License is required

Minimum 5–8 years of commercial fire alarm installation, service, or inspection experience

Knowledge of NFPA 72, Title 19, and California Fire Code

Experience working with systems including Honeywell, EST, Silent Knight, Fire Lite, Bosch, Notifier, and similar platforms

Experience conducting site audits, system validation, and documentation review

Supervisory, training, or quality management experience is preferred

High school diploma or equivalent is required; an Associate's or Bachelor's degree is a plus

Must be technologically proficient with strong skills in documentation, software use, and reporting

Experience working with contractors, inspectors, and Authorities Having Jurisdiction (AHJs)

Conduct quality audits on fire alarm installations, service calls, inspections, and testing activities

Verify code compliance, device placement, wiring practices, terminations, and panel configurations

Ensure adherence to NFPA 72, Title 19, California Fire Code, and company procedures

Train and coach technicians on installation and service standards

Review and approve inspection reports, deficiency lists, as-builts, and compliance documentation

Participate in system acceptance testing with AHJs and client representatives

Develop quality control procedures, checklists, and standardized SOPs

Identify performance issues and implement corrective action plans

Support project managers through technical evaluations and field assessments

Maintain accurate audit logs, compliance reporting, and field performance metrics

Reinforce safe work practices consistent with OSHA and company policy

Strong commitment to life-safety, compliance, and quality standards

Excellent verbal and written communication skills

Strong analytical and troubleshooting abilities

Ability to manage multiple tasks, audits, and field visits efficiently

High attention to detail and documentation accuracy

Ability to interpret blueprints, riser diagrams, device maps, and technical specifications

Strong leadership, coaching, and mentoring skills

Ability to stand, walk, or remain stationary for extended periods

Ability to climb ladders, lifts, and access elevated work areas

Ability to bend, crouch, or kneel for inspections

Ability to lift or move objects up to 50 pounds

Ability to work both indoors and outdoors, including active construction sites

Ability to travel to multiple locations across the Bay Area

Competitive pay based on experience and certifications

Supportive and collaborative work environment

Flexible Scheduling

Weekly Payroll

Diligence Security Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex (including pregnancy, gender identity or expression, and sexual orientation), national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Join Diligence Security Group and contribute to raising life-safety standards across the Bay Area. We look forward to reviewing your application.