Search Product Specialist, gTech Ads Customer Support, Search Center of Excellence

Search Product Specialist, gTech Ads Customer Support, Search Center of Excellence corporate_fare Google place Boulder, CO, USA

• São Paulo, Brazil
• +1 more

About the job gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. Minimum qualifications Bachelor’s degree or equivalent practical experience. 5 years of experience in a technical project management or a customer-facing role. Preferred qualifications Experience troubleshooting Google Ads Search campaigns, Smart Bidding, Performance Max Search components, search query matching, or Google Ads scripts/APIs. Background in online advertising or digital marketing in a technical or customer-facing support capacity. Demonstrated ability to analyze complex datasets (e.g., using SQL, internal dashboards, or spreadsheets) to identify operational trends and influence product/process decisions. Proven project management capability, including managing workstreams, scoping deliverables, and coordinating across cross-functional teams. Strong written and verbal communication skills across technical and non-technical audiences. Responsibilities Serve as technical Subject Matter Expert (SME) to operationalize and evaluate AI-assisted troubleshooting tools and agents (e.g., Cases AI, Foundry, Catalyst, Search Diagnostic Agents). Drive knowledge dissemination, playbooks, and upskilling programs across global L2 Search communities and expert hubs. Channel support insights and telemetry into systemic product, tooling, and process enhancements in collaboration with Product and Engineering. Partner with Sales, Global Customer Care (GCC), Large Customer Sales (LCS), Google Customer Solutions (GCS), and Design Tech to streamline customer journeys and reduce operational drag. Deliver deep troubleshooting and root-cause resolution for high-stakes customer escalations across Search and Performance Max. US: $114000 - $163000 (USD) + 15% bonus target + equity + benefits #J-18808-Ljbffr Google