Supervisor, Library Lending Services

Position Number SE0414 Position Title Supervisor, Library Lending Services Job Type Staff FT/PT Full-Time Employee Class Description Staff (ed. support) General Position Description Responsible for overseeing the daily operations and workflow of the library lending services team to ensure work is completed accurately, efficiently, and in compliance with established policies and procedures. Monitors productivity, quality standards, and service levels, as well as assigning and prioritizing work; reviewing completed tasks for accuracy and addressing routine operational issues or service inquiries. The Library Lending Services Supervisor tracks team performance metrics, supports process improvements and system updates, and escalates complex operational or compliance issues to the Assistant Director, Library Lending Services. Flexible Work Arrangement Majority/Primarily On-site: Employee performs the majority of job duties on-site, but may occasionally work remotely. Grade 2027 Exemption Status Non-Exempt Posting Number S3997P Location(s) Winter Park, FL 32789 - Winter Park Campus Proposed Work Schedule (Please note hours subject to change based on business needs) 40 hours per week: Monday – Thursday: 8 am – 7 pm and Friday: 8 am – 5 pm Number of Vacancies 1 Posting Start Date 08/20/2026 Posting End Date 09/03/2026 Open Until Filled No Quicklink for Posting Salary Range $44,389-$47,938 per year Description of Job Function 1. Provides day-to-day supervision of library lending service operations, ensuring efficient service delivery and a welcoming, student-centered environment. 2. Supervises staff and student employees, including scheduling, assigning work and monitoring work performance to support effective daily operations. 3. Partners with the Assistant Director, Library Lending Services to support staff training, onboarding, and ongoing coaching, ensuring consistent service standards and adherence to library policies. 4. Coordinates daily workflow and service desk coverage, resolving routine operational issues and escalating complex concerns to the Lending Services Manager as needed. 5. Ensures accurate circulation activities, including lending, returns, course reserve processing, equipment lending, and patron account assistance within the integrated library system. 6. Implements departmental procedures and workflows to support a student-centered environment. 7. Provides front-line customer service and problem resolution, addressing patron inquiries related to circulation services, technology lending, and access to library materials. 8. Assists with compiling operational statistics and reports related to lending services and usage as requested. 9. Supports departmental projects, service improvements, and operational initiatives as assigned by the Lending Services Manager. 10. Participates in library meetings, training, and campus activities to support the goals and mission of the library. 11. Makes purchases for the Library Lending Services team while tracking transactions and following P-card program policies. 12. Performs other related duties as assigned. Drivers License Requirement Not Applicable Required Minimum Education Associate's Degree from a regionally accredited institution, or any equivalent combination of related education, training, and/or experience which provides the required knowledge, skills, and abilities to perform the essential functions. Preferred Type of Experience Experience working in a library, academic success center or educational setting. Knowledge, Skills and Abilities 1. Knowledge of overall library operations and of specialized technical, public, and/or media services. 2. Ability to perform paraprofessional library duties. 3. Ability to assist in establishing library policies and procedures. 4. Ability to effectively communicate interpersonally, orally, and in writing. 5. Ability to use technology and multiple software programs including Microsoft Office. 6. Skill in providing high-quality support services in a professional and student-centered environment. General Working Conditions This job primarily operates in a professional office environment. The employee will routinely operate standard office equipment including but not limited to computers, keyboards, mouse, phones, photocopiers, printers, scanners, filing cabinets and fax machines. While performing the duties of this job, the noise level in the work environment is usually quiet to moderate. Typical physical competencies include but are not limited to frequently remaining stationary, moving, reaching, positioning self and occasionally ascending/descending, lifting/moving objects weighing between 5-15 pounds. This job also entails frequently communicating, discerning and exchanging information, detecting and perceiving objects up close, at a distance, and the ability to adjust focus. Cognitive abilities include but are not limited to frequently using discretion, judgment, reasoning, memory, learning, maintaining confidentiality, comprehension, problem solving, and decision-making. The typical work environment, physical and cognitive demands listed above are representative of those that must be met by an employee to successfully perform the essential functions of this job. The College has a process to identify and make available reasonable accommodations to enable individuals with disabilities to perform the essential functions. #J-18808-Ljbffr Valencia College