Life Safety Install & Service Manager

Service Manager

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

In this leadership role, you will work closely with management, and you will oversee the proper installation, operation, service, and maintenance of all life safety systems, to include fire alarms, security systems, access control, CCTV systems, and fire suppression, ensuring compliance with safety standards and project timelines. As a Service Manager, you will provide strategic oversight and support to field teams, guiding technicians in the execution of installation, testing, troubleshooting, and repair activities. While the role is primarily office-based (approximately 70%), you will occasionally visit large-scale job sites to assess progress, support technicians when needed, and maintain strong relationships with building engineers, property managers, and site contacts. Your focus will be on resource planning, performance monitoring, and ensuring operational excellence across all field activities.

Essential Duties & Responsibilities:

• Schedule appointments for clients, answer phones and track customers' service records Assess the service needs of customers and connect them with the correct service provider
• Fields customer service and repair requests, and schedules technicians
• Prepares for scheduled work, including parts requisition, site visits, plan review, and inspections.
• Tracks technician performance, including compliance with applicable codes and laws.
• Provides a high level of communication with customers and team members throughout timeline of scheduled services and ensures customer satisfaction
• Supports the operations team with new customer onboarding process and manages service and repair implementation.
• Maintains accurate customer data in various digital databases.
• Reviews completed service and repair orders, before releasing to billing department.
• Audits real time profit and loss data for service, repair, and inspection activities and reviews budget adherence.
• Work closely with Operations Manager to Maintain profitability of work through work hours vs billed hours
• Cross-coordinate technician schedules with Inspection Coordinator.
• Reviews technician time submitted on daily basis, to assure correct billing time.
• Act as backup and support for duties of the Inspection Coordinator as needed. Maintains a professional image that reflects the core values of Pye-Barker Fire & Safety
• Ensures and safeguards a World Class Service customer experience. Answer telephones and respond to email inquiries in the office
• Perform other duties assigned by management.

Education/Qualification:

• Minimum NICET I Fire Alarm Systems certification preferred
• A minimum of 2 years' experience in low voltage and in fire alarm systems a must.
• Knowledge of NFPA standards a plus (including 70 and 72)
• Experience with commercial systems
• Requires the ability to act in a lead capacity and manage teams or groups of individuals on projects.
• Troubleshooting skills.
• Must have a clean driving record.
• Must be flexible with scheduling requirements

Other Duties:

Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy. Performs other duties as assigned.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.

Compensation:

• Salary Position $55,000-60,000$ + Commission Plan
• Weekly Pay

Benefits and Perks:

• Excellent pay
• Medical, dental, vision
• Company paid life insurance
• Company paid short-term disability
• 401K with employer match
• Paid vacation and company holidays
• Training and Career Development
• Company vehicle (if job applicable)
• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.