Customer Service Call Center Representative

$18 per hour

Partners Professional

Jacksonville, FL

Job Description

Customer Service Call Center Representative

Location: Onsite in Jacksonville, FL 32216
Pay Rate: $18.00 per hour

Operation hours: 8:00 AM – 10:00 PM, Monday – Sunday

*Variety schedules available - Must work a weekend day

Training: 3 weeks paid training

Job Summary:

We are seeking friendly, detail-oriented Customer Service Representatives to assist with inbound calls regarding College Savings Plans. In this role, you will support parents, grandparents, and other individuals who have questions or need information about their savings plan options.

Responsibilities:

Handle 60–80 inbound calls per day
Provide accurate information and follow call scripts provided
Deliver excellent customer service in a professional and courteous manner
Accurately document call details and customer interactions
Navigate multiple computer screens and systems effectively

Qualifications:

Call center customer service experience
Strong knowledge of MS Office and ability to use multiple screens
Computer literate and comfortable learning new systems
Detail-oriented with strong organizational skills
Friendly, professional, and service-focused communication style

Apply

Vacancy posted 2 days ago

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