Front Office Manager

Job Description

Job Description

Great Oaks Periodontics and Dental Implants
✨ NEW LOCATION, COME JOIN OUR TEAM ✨

Front Office Manager - Oral Surgery
???? In-office | Full-time
???? Rochester, MI

About the Opportunity

This role is a unique opportunity for an experienced operations leader to serve as a true business partner and right hand to the surgeon. The Front Office Manager / Practice Manager will oversee day-to-day operations across administrative, front office, and clinical functions—helping build systems, lead the team, and establish a strong operational foundation from day one.

This is a hands-on leadership role ideal for someone who thrives on ownership, accountability, and collaboration while helping shape the culture and success of a growing practice.

What You’ll Do

Practice & Operations Leadership

• Serve as the primary operational leader for the practice, partnering closely with the surgeon on day-to-day management and long-term planning.
• Oversee all aspects of practice operations, including patient experience, team performance, workflows, and operational efficiency.
• Establish goals, track performance, and recommend improvements to support growth and sustainability.
• Lead implementation of policies, procedures, and operational best practices.

Team Leadership & HR Management

• Hire, onboard, train, schedule, and manage front office and clinical staff.
• Provide coaching, feedback, and performance management, including quarterly check ins, annual compensation reviews and disciplinary support as needed.
• Foster a positive, professional, and collaborative team culture focused on patient-centered care.
• Ensure appropriate staffing levels to support patient volume and clinical flow.

Front Office & Patient Experience Oversight

• Oversee front office operations, patient flow, scheduling, and administrative processes.
• Ensure a consistent, high-quality patient experience from first contact through post-procedure follow-up.
• Maintain office systems, supplies, equipment, and vendor relationships.
• Step in to support front office functions as needed.

Clinical Operations Support

• Partner with the surgeon to ensure efficient daily clinical operations.
• Support quality assurance, clinical workflow coordination, and continuity of care.
• Maintain compliance with clinical protocols, safety standards, and regulatory requirements.
• Ensure effective communication between clinical and administrative teams.

Facilities, Compliance & Administration

• Oversee the physical environment of the practice, ensuring a safe, organized, and professional workspace.
• Maintain accurate operational documentation and reporting.
• Identify operational issues proactively and troubleshoot effectively.
• Perform additional duties as needed to support the success of the practice.

What You Bring

• 5+ years of experience in healthcare, dental, or medical practice management
• Prior experience overseeing administrative and/or clinical teams
• Strong understanding of front office operations, patient flow, and staff leadership
• Excellent organizational, communication, and problem-solving skills
• Ability to lead with confidence, empathy, and accountability
• Comfortable working in a fast-paced, hands-on environment
• Bachelor’s degree preferred; equivalent experience considered
• Dental or oral surgery experience strongly preferred

What We Offer

• Competitive pay, Bonus potential, and annual merit reviews
• Medical, Dental, Vision, Life Insurance
• Health Savings Account (HSA) with HDHP health plans
• PTO, Sick Time, Paid Holidays, Paid Parental Leave
• Short-Term and Long-Term Disability
• 401(k) Plan with Company Match
• Employee Assistance Program (EAP)

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity, or protected veterans’ status.