Patient Access Representative I

Job Summary Site: Wentworth-Douglass Hospital, Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business leaders, tech experts, researchers, and systems analysts to advance our mission. The position is responsible for ensuring a smooth and efficient patient check‑in and discharge process by providing excellent customer service, collecting patient information, verifying insurance coverage, explaining policies & procedures, and handling patient questions. Does this position require Patient Care? No Essential Functions Greet patients in a professional and friendly manner Collect and verify patient demographic and insurance information, as well as enter information into systems Schedule appointments and confirm patient information Explain insurance and billing policies/procedures to patients Process payments and provide receipts Obtain pre‑authorization for procedures as needed Handle patient questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or manager Qualifications Education : High School Diploma or Equivalent required. No experience in lieu of degree. Licenses and Credentials : None. Experience : 1‑2 years preferred in admitting, scheduling, registration, or insurance verification. Knowledge, Skills and Abilities : Knowledge of medical terminology and insurance verification procedures preferred. Ability to work in a fast‑paced environment and handle multiple tasks. Excellent communication and interpersonal skills. Strong attention to detail and problem‑solving abilities. Basic computer proficiency. Physical Requirements Stand – Occasionally (3‑33%) Walk – Occasionally (3‑33%) Sit – Constantly (67‑100%) Lifting – Occasionally (3‑33%) 20‑35 lb Carrying – Occasionally (3‑33%) 20‑35 lb Pushing – Rarely ( Pulling – Rarely ( Climbing – Rarely ( Balancing – Occasionally (3‑33%) Stooping – Occasionally (3‑33%) Kneeling – Rarely ( Crouching – Rarely ( Crawling – Rarely ( Reaching – Occasionally (3‑33%) Gross Manipulation – Constantly (67‑100%) Fine Manipulation – Frequently (34‑66%) Feeling – Constantly (67‑100%) Foot Use – Rarely ( Vision – Far – Constantly (67‑100%) Vision – Near – Constantly (67‑100%) Talking – Constantly (67‑100%) Hearing – Constantly (67‑100%) Additional Job Details Remote Type: Onsite Work Location: 789 Central Avenue Scheduled Weekly Hours: 40 Employee Type: Regular Work Shift: Day (United States of America) Compensation Pay Range: $17.71 – $25.28 per Hour (Grade 2) Benefits In addition to competitive base pay, benefits include comprehensive medical, vision and dentist coverage, retirement plans, paid time off, performance bonuses, and other recognition programs designed to support professional growth. EEO Statement 1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io. #J-18808-Ljbffr