Key Holder

About Montblanc Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world. Diversity & Inclusion At Montblanc North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities. Job Title Key Holder Location Honolulu, Hawaii Reports To Boutique Manager Role Overview Overall responsibility for achievement of individual sales objectives; developing and servicing the customer. Responsibilities Achieve preset sales objectives. Develop network and clientele. Capture client information; consistently add information to further promote boutique relationships and sales. Possess strong product knowledge of the various collections. Provide outstanding customer service. Develop a working knowledge of simple pen repair and after‑sales service techniques. Maintain the aesthetic quality of the store. Open/close boutique as required. Handle communication with corporate office in absence of management. Responsible for ensuring loss prevention procedures are followed according to protocol. Handle transfers in absence of management. Qualifications Previous experience in retail sales; jewelry or high‑end luxury product sales is preferred. Strong understanding of Customer Service needs and customer priorities. Ability to establish and maintain effective relationships with customers and gain their trust and respect. Excellent interpersonal, communication and computer skills are needed. Strong attention to detail with the ability to handle multiple tasks simultaneously. High school graduate or equivalent; college degree preferred. Able to work open availability including nights, weekends, and holidays. Fluent in English; additional language skills are a plus. Standing on the sales floor for 90% of the workday. Reaching to access product stored within cabinets or on shelves. Bending to access product stored within cabinets. Occasional need to use a ladder to reach product. Unpacking and/or lifting of large boxes that contain product. Benefits Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Core benefits include company‑sponsored health, dental, drug, and vision programs. Income protection solutions including life insurance, disability benefits, and an RRSP program with employer match. Paid time off, a maternity leave top‑up program, and access to the employee assistance program support work‑life balance. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change. Compensation Expected Hourly Range: $22–$26. Salary will be determined based on relevant skills and experience. #J-18808-Ljbffr