Fraud Transaction Monitoring Analyst | REMOTE |

Fraud Transaction Monitoring Analyst

100% TELECOMMUTE

We are hiring 4 remote roles: each with a different schedule (all times below listed in CST):

• Role 1: Sun, Mon, Fri, Sat 12AM-8AM - Tue 8AM-4PM
• Role 2: Tue, Wed, Thu 12AM-8AM - Fri, Sat 8AM-4PM
• Role 3: Sun, Mon 8AM-4PM - Wed, Thu, Fri 4PM-12AM
• Role 4: Sun, Mon, Tue, Sat 4PM-12AM - Thu 8AM-4PM

Team: The Optum Financial Consumer Fraud Team is a new and evolving team monitoring Directed Spend transactions for potential fraud. Currently, the team consists of 9 remote employees ranging from Disputes analysts to Fraud Data Analysts.

Description: The Fraud Transaction Monitoring Analyst supports the Directed Spend fraud team by monitoring key dashboards and alerting tools for suspicious activity. They will actively review assigned tools to ensure any suspected fraud is identified and acted on appropriately. As part of a 24x7 monitoring team, they are responsible for ensuring fraud is quickly responded to, regardless of the time or day. Additionally, Analysts will be assigned additional review work, looking for fraudulent transactions in identified datasets.

Responsibilities:

• Monitor Real-Time Dashboards: Regularly review real-time transaction dashboards for shifts, spikes, or unusual patterns in activity.
• Investigate Alerts: Actively investigate alerts generated by systems to determine the legitimacy of transactions.
• Operational Support: Support any assigned operational investigations and research related to potential fraud cases.
• Escalation: Escalate any suspicious behavior or transactions to Fraud Leadership for further action.
• Transaction/Account Analysis: Analyze transaction data to identify trends, anomalies, and potential fraud indicators.
• Reporting: As assigned, prepare review summaries, outlining any trends, call-outs, and significant findings.
• Documentation: Maintain detailed records of all investigations, findings, and actions taken.

Ideal Background: Ideal candidates have a combination of experience in fraud, card services, and/or operational monitoring roles.