Service Coordinator

Service Coordinator

We are seeking a highly organized, fast-paced Service Coordinator to manage scheduling and communication across multiple service locations. This role is the central hub between our electricians and customersensuring efficient scheduling and a smooth customer experience. This position plays a critical role in delivering a great customer experience while maximizing technician efficiency. The Service Coordinator helps ensure our electricians stay productive, our customers stay informed, and our operations run smoothly every day. This role is ideal for someone who thrives under pressure, communicates clearly, and can juggle multiple priorities.

Compensation: $17 - $18/hour based on experience + bonus opportunities tied to team performance

Schedule Options:

• MondayFriday: 3:00 PM 11:00 PM

Please note: Candidates will be asked to select one of the above schedules during the screening process.

What Success Looks Like (First 90 Days):

• Learns systems and scheduling workflows quickly
• Manages multiple jobs per day with accuracy
• Communicates effectively with technicians and customers
• Stays calm under pressure and adapts to changes
• Demonstrates strong multitasking and prioritization

Key Responsibilities:

• Schedule and coordinate technicians across multiple locations
• Assign jobs based on urgency, scope, and skill set
• Communicate with customers and technicians throughout each job
• Adjust schedules in real time for changes and emergencies
• Manage jobs from start to finish, sometimes involving multiple technicians
• Maintain accurate notes in all databases
• Ensure technicians are prepared before arrival

How You'll Be Measured:

• Speed and quality of communication
• Ability to manage jobs from start to finish
• Effective prioritization
• Understanding of revenue-driving calls
• Reliability and professionalism

What We're Looking For:

• Strong communication skills
• Ability to multitask in a fast-paced environment
• Organized and detail-oriented
• Tech-savvy with strong typing skills
• Positive, team-first attitude

Great backgrounds include: Customer service, call center, or high-volume coordination. Entry-level candidates welcome with the right mindset.

Work Environment: Fast-paced, high-accountability, and team-oriented. We value strong communication, respect, and a shared commitment to doing great work.

Challenges:

• Managing schedules across multiple locations
• Handling frustrated customers and technicians
• Balancing phone and digital communication

Growth: Strong performers can quickly take on more responsibility and grow within the company.

Not a Fit If You:

• Struggle with multitasking or pressure
• Have poor communication skills
• Are unreliable or negative

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.