Client Services Team Lead

Client Services Team Lead

A fast-growing broker-dealer focused on delivering exceptional service, transparent practices, and long-term client value. As an online/mobile brokerage firm, we are seeking a Series 7 licensed Client Service Representative with 23 years of experience assisting brokerage clients.

Qualifications

• 3+ years of Client Services experience in a brokerage environment
• Active Series 7 and Series 63 licenses (CRD # required upon request)
• Motivated, self-confident professional with a strong desire to learn
• Strong communication, technical, and organizational skills
• Ability to work independently and manage multiple priorities

Responsibilities

• Serve as the first point of contact for client inquiries, trade support, and account servicing
• Process transactions (initially equities and ETFs; additional asset classes such as options and fixed income to follow)
• Educate clients on platform features, investment tools, and product offerings
• Collaborate with operations and technology teams to enhance the client experience
• Participate in QA testing and feedback for the mobile trading application

Working Situation

• Hybrid

Compensation/Benefits

• Base Salary: $80-110k+, commensurate with experience.
• Additional Compensation: Annual performance-based bonus.
• Benefits Package: Comprehensive benefits, including medical, dental, vision, 401(k) match program, vacation and sick time, paid holidays, and professional development/career growth programs.