IT Technician

IT Help Desk TechnicianThis position is responsible for ensuring each department achieves key metrics, repairing computers and performing technical and system diagnostics; supports and maintains in-house computer systems, desktops and peripherals; troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.Primary duties/responsibilities:Monitor and respond quickly and effectively to requests received through the IT helpdeskRespond to staff queries by phone and emailCreate step-by-step training material with screenshots for staffProvide technical assistance and support for incoming concerns and issues related to systems, software and hardwareDocument internal proceduresMaintain daily performance of computer systemsAsk educated questions and listen to customers to determine root cause of issuesWork through the problem-solving process with staff, empowering them to do the same in the futureRun diagnostic problems to resolve problemsClean up computersTrain incoming staffReport significant and recurring issues to the tier-2 support teamResolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systemsCollect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to staff to ease in troubleshootingQualifications required:Education/Experience: IT Help Desk/Support – 1 Year (Preferred)Organizational and time-management skills.Understanding of diverse computer systems and networks.Knowledge of internet security and data privacy principles.Skills:Strong communication skills, both written and verbal.Ability to work independently, as well as part of a team.Manage multiple tasks and set priorities.Ability to handle highly sensitive and confidential information.Strong attention to detail.Ability to understand and follow safety procedures.Ability to work in a fast-paced, high-energy environment.Maintain healthy boundaries.