Reader Advisor

Job Opening: Reader Advisor Under the general supervision of the Director of Talking Book Services, the position provides comprehensive reader advisory and reference services to persons unable to use standard print materials due to blindness or other visual or cognitive impairments. The role coordinates departmental outreach and education about the services and resources available through Talking Book Services to public libraries, service organizations, agencies and schools serving eligible persons. The candidate must have excellent customer service skills and be able to interact courteously and effectively with internal and external customers. Strong organizational, scheduling, attention to detail and the ability to manage multiple projects under limited supervision are required. Effective oral and written communication with all levels of customers, staff and management is also essential. Responsibilities Assist patrons by phone, via email or in person in applying for and setting up service, ordering materials, updating records and answering service questions; process in‑ and out‑of‑state patron transfers. Advise patrons in the selection of books and magazines in special formats. Provide general advice on using playback equipment and specialized apps. Use the specialized Keystone KLAS automated system to maintain a patron master file and monitor reading records. Serve as Outreach Coordinator and primary presenter for the Talking Book Services outreach program to increase program awareness statewide; schedule in‑person or remote presentations at schools, libraries, agencies, conferences and community events, including some travel and occasional night/weekend work. Maintain a database of local and statewide agencies, organizations and other service providers to eligible SC residents and keep contact information up‑to‑date. Qualifications & Requirements Bachelor’s degree in library science, information science or related field or at least 3 years’ professional experience in library systems and operations. Valid driver’s license; position requires operation of a state vehicle. Master’s degree in library science from an ALA‑accredited college or university. Two years of experience in library public services with special populations. Experience working with assistive technology in a service setting. Experience presenting to large and small groups. Cataloging experience. Knowledge of library organization, research procedures and library services. Knowledge of general collection development. Knowledge of books, authors and genres. General knowledge of library service to the blind and print disabled as provided by the National Library Services (NLS) nationwide network. Benefits Health, Dental, Vision, Life, Retirement and other benefits. 15 days of annual leave per year. 15 days of sick leave per year. 13 paid holidays. Team building activities. Work takes place in an office environment. Overnight travel is not expected, however may be occasionally necessary. Some local travel is expected. Occasional work on evenings and weekends. As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, age (over 40), sex, including pregnancy and childbirth (or related medical conditions), sexual orientation, gender identity, national origin, disability, or veteran status. #J-18808-Ljbffr State of South Carolina