ServiceNow S2P Developer

Role Overview:

We are seeking an experienced ServiceNow Workplace Service Delivery (WSD) professional to design, implement, and support modern workplace solutions on the ServiceNow platform. The ideal candidate will have strong hands-on experience with WSD modules, ServiceNow platform development, and integration with Enterprise Service Management (ESM) processes to enhance employee experiences, specifically within the ServiceNow S2P US Developer domain.

Key Responsibilities:

• Design, configure, and implement ServiceNow Workplace Service Delivery (WSD) capabilities across enterprise environments.
• Configure and manage WSD modules including Workplace Case Management, Facilities Service Management, Reservation Management (spaces, desks, rooms, parking, etc.), Move Management, Route Maps & Indoor Maps.
• Customize forms, workflows, business rules, UI policies, client scripts, and UI actions specific to WSD use cases.
• Perform advanced ServiceNow development using Business Rules, Script Includes, Client Scripts, UI Builder / Service Portal, Flow Designer and Workflow Editor.
• Ensure configurations follow ServiceNow OOTB (Out of the box) best practices and minimize technical debt.
• Implement workspace based experiences using Agent Workspace / Employee Center Pro.
• Integrate WSD with other ServiceNow modules such as ITSM, HRSD, Asset Management, and CMDB.
• Support third party integrations (e.g., building systems, badge access, IoT data, floor plan tools) using REST / SOAP APIs and IntegrationHub.
• Maintain data accuracy and relationships in CMDB relevant to workplace and facility assets.
• Work closely with business stakeholders, facilities teams, HR, IT, and vendors to gather requirements and propose scalable solutions.
• Translate business needs into functional and technical designs.
• Provide demos, walkthroughs, and user training where required.
• Perform unit testing, system integration testing, and UAT support.
• Assist in release management, upgrade readiness, and regression testing.
• Provide L2/L3 production support, including incident and problem resolution.
• Troubleshoot performance issues and ensure platform stability.

Required Skills:

• 4+ years of overall ServiceNow platform experience.
• Strong hands-on experience with Workplace Service Delivery (WSD).
• Solid understanding of ServiceNow data model, CMDB & CSDM concepts, Access Controls (ACLs), Service Catalog & Request Fulfillment.
• Experience with Flow Designer, IntegrationHub, and UI Builder.
• Proficiency in JavaScript (ServiceNow scripting), REST APIs and JSON.
• Experience working with Service Portal or Employee Center.
• Familiarity with Agile / Scrum development methodologies.
• Strong analytical and problem solving skills.
• Excellent communication and documentation abilities.
• Ability to work independently and in cross functional teams.
• Strong customer focused mindset.

Qualifications:

• 4+ years of overall ServiceNow platform experience.

Preferred Skills:

• ServiceNow Certifications: Certified System Administrator (CSA), Certified Application Developer (CAD), WSD Implementation certification.
• Experience with Space management or facilities operations.
• Experience with Mobile Agent or Field Service scenarios.
• Experience with ServiceNow upgrades and performance analytics.
• Exposure to Employee Experience (EX) solutions.