System Support Specialist

Job Description

Job Description

United Support Services, Inc., founded in 2003, is an innovative engineering and technology business headquartered in San Diego, CA. We have an exciting new opportunity and are adding to our berthing barge and messing maintenance team. As a System Support Specialist for our facility on the Portsmouth Naval Shipyard in Kittery, Maine area, onboard U.S. Navy vessels and all facilities tasks related to work areas. You will be responsible for providing troubleshooting assistance and problem resolution for workstations to include printers, desk phones, and company provided mobile phone questions in a variety of environments. Such assistance and resolution are provided for personal computers, mini/mainframe computers, client servers as well Local Area Networks (LANs), Wide Area Networks (WANs), and web pages. USS offers competitive salaries and excellent benefits!

Military Veterans highly encouraged to apply!

Duties and Responsibilities:
• Represents the Information Technology team when interacting with our customer and workforce
• Provides support for all Information Technology products and services
• Answers questions, troubleshooting assistance, problem resolution, teaching or instructing others regarding software or hardware functionality, and communication policy
• Determines the most effective manner to resolve personnel’s technical issue
• Engages in research and in-depth troubleshooting to resolve technical issues
• Consults with full-time staff when necessary
• Resolves support related issues independently but may escalate complex and/or high priority problems to the appropriate Information Technology team members for resolution
• Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up
• Provides assistance with personal computers, mini/mainframe computers, client servers, LANs, WANs, and web pages
• Per contract requirements, must be able to respond to urgent calls outside of regular working hours
• Other duties as assigned

Experience:

• Minimum 1 year experience providing workstation support for 500+ users required.
• Ability to provide after-hours support on a rotational "on-call" basis and to work "off-hours" as needed.
• Ability to learn quickly and work independently.
• Experience with Windows 7 & 10 Workstations.
• Experience with hardware repair (break-fix) and configuration/installation.
• Experience in Wireless network support.
• Knowledge of LAN/WAN networking.
• Knowledge of Microsoft Office Suite, MS Windows Server 2008 and above, Active Directory & related software.
  
• Knowledge of Windows 7/10, Office 2010 and above and various other applications for installation and support.
  
• Knowledge of Administrative skills for Windows 7/10, Microsoft Office, Sophos Antivirus.
  
• Knowledge of Ethernet, cabling, hubs/switches, network protocols, printers, and multimedia presentation technologies support.
  
• Excellent customer service/problem-solving skills
  
• Excellent communication skills both verbal and written
  

Qualifications:

• Associate’s degree in computer science, Engineering, or related discipline.
• Must have Security Clearance.
• Must have valid Driver’s License.
• Ability to pass a government background check and obtain base access credentials.
• Must be able to lift, carry and transport heavy equipment and boxes, no less than 50lbs.
• Must be able to work on and climb ladders.
• Be able to work in extreme temperature environments, aboard ships, in shipyards, under industrial conditions and in confined spaces.
• MCSE/MCSA certification
• Certifications: Microsoft MTA, CompTIA A+, Network+, Security+
• Experience with SMS, Active Directory and/or Group Policy.
• Previous experience supporting a large call center environment.
• Experience in a Tier 1/Tier 2 Help Desk or call center.
  

ADA Notations:

Ability to traverse narrow passageways, ladders/stairs, and confined spaces.

Requires walking, reaching, sitting and concentration in the presence of occasional noise.

Able to lift, carry and move objects up to 50 lbs. in weight.

Special Conditions:

This employment position is CONTINGENT upon a contract award to employer for the required services, completion of applicant’s favorable employment background investigation, and the ability of applicant to obtain a military base access card and security clearance at all times during the period of employment.

Job Type: Full-time, Non-Exempt

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

United Support Services, Inc. is proud to be an Equal Employment Opportunity and affirmative action employer.