Customer Service Rep

Customer Service Associate

We're a determined to deliver organization that's hyper-focused on bettering our local communities and empowering those we serve. We believe that every individual, wherever they may go, should have access to clean water, clean toilets, and overall good hygiene. Together, we leverage the power of portable sanitation to better the communities we serve and empower the American worker to achieve more by saving time and resources.

As a member of our team, you will receive great wages, paid time off, retirement contributions, company-provided medical benefits, and plenty of overtime opportunities.

We are on the lookout for dedicated Customer Service Associates to join our team. If you possess exceptional interpersonal skills, thrive on finding solutions to complex problems, and are eager to master effective sales techniques, we want to hear from you.

At our company, customer satisfaction is our top priority, and we strive to provide exceptional support in every interaction. If you're passionate about delivering great service and contributing to a dynamic team, this is the perfect opportunity for you.

Job Responsibilities

• Provide outstanding customer service, handling inquiries promptly, professionally, and with a solution-oriented approach.
• Process customer orders and requests efficiently, adhering to established departmental protocols.
• Maintain accurate customer records, ensuring information is up to date and readily accessible.
• Collaborate closely with sales and operations teams to swiftly resolve service-related issues.
• Assist customers with billing inquiries and facilitate payment processing as needed.
• Cultivate new business opportunities by engaging with prospective customers and showcasing our offerings.
• Demonstrate a comprehensive understanding of our products and services, guiding prospects towards tailored solutions.
• Collaborate with sales representatives to generate quotes, provide pricing information, and secure new business.
• Identify opportunities for upselling additional products and services to existing customers.
• Fulfill administrative duties as required, ensuring efficient workflow and documentation.
• Send service agreements to customers in a timely manner.

Qualifications

• Previous experience in customer service, with a minimum of 2 years preferred.
• Outstanding written and verbal communication skills, coupled with active listening abilities.
• Strong commitment to ensuring customer satisfaction and resolving issues promptly.
• Ability to thrive in a dynamic, fast-paced environment while managing multiple tasks effectively.
• Meticulous attention to detail and organizational expertise.
• Proven problem-solving abilities, capable of addressing challenges with creativity and efficiency.
• Proficiency in Microsoft Office suite; familiarity with CRM software is advantageous.
• Sales experience is beneficial but not mandatory.
• Bilingual proficiency is an asset.