Healthcare Receptionist

We are seeking an organized, personable, and detail-oriented Healthcare Administrator / Medical Receptionist to manage our front desk operations and ensure a seamless experience for our patients. In this dual-function role, you will serve as the first point of contact for patients while maintaining administrative efficiency across scheduling, medical records management, insurance verification, and office coordination. Key Responsibilities Patient Check-In & Customer Service: Greet patients warmly upon arrival, manage the check-in/check-out process, verify identity details, and collect patient copays, deductibles, or outstanding balances. Appointment Scheduling: Coordinate patient appointments, follow-up visits, and specialist referrals in person, via phone, or through the electronic health record (EHR) portal. Insurance Verification & Billing Support: Confirm patient insurance coverage, obtain necessary prior authorizations, and assist the billing team by entering accurate demographic and coverage information into the portal. Administrative & Records Management: Maintain patient records in accordance with HIPAA regulations, answer multi-line phone systems, handle patient inquiries, and sort clinic correspondence. Clinic Operations Coordination: Maintain neatness in the reception area, order medical and office supplies as needed, and assist clinical staff with administrative support to keep daily appointments running on schedule. Qualifications & Requirements Experience: 1+ years of administrative, front desk, or receptionist experience within a medical clinic, hospital, dental office, or healthcare setting. HIPAA Compliance: Strong working knowledge of patient ity standards and HIPAA regulations. EHR/EMR Software: Familiarity with Electronic Health Record systems (e.g., Epic, Athenahealth, Cerner, eClinicalWorks, or Kareo). Communication & Interpersonal Skills: Excellent verbal and written communication abilities with a compassionate, patient-centered approach to care. Multitasking Ability: Capable of prioritizing tasks in a high-volume, fast-paced clinical environment while maintaining strict accuracy. Preferred Qualifications Medical terminology coursework or relevant medical administrative certification (e.g., CMAA, RMA). Bilingual capabilities (e.g., English/Spanish) to assist diverse patient populations. Prior experience handling prior authorizations or medical insurance claims processing. What We Offer Competitive hourly wage with annual performance reviews. Comprehensive health, dental, and vision insurance coverage. Paid time off (PTO), paid holidays, and sick leave. 401(k) retirement savings plan with employer matching. Structured shift schedule with stable daytime working hours. #J-18808-Ljbffr