Strategic Partnership Manager

Join Us at PSI - Where You Belong, Grow, and Thrive! At PSI, we believe that people achieve their best when they feel they truly belong. That’s why fairness and opportunity are at the heart of everything we do - not just words, but values deeply embedded in our culture and the full employee experience. We’re proud to foster an environment where everyone is supported to reach their full potential. From your first day through every step of your journey with us, you’ll feel the difference in how we work, grow, and succeed together. What You Can Expect From Us - We know that great work starts with feeling valued. That’s why we’ve benchmarked all our roles against local market rates and why you’ll always see salary details in our job postings. We believe in transparency, and we want you to feel confident that your next move aligns with your expectations. About the Role The Strategic Partnership Manager owns PSI’s relationship with the third-party test site partners across an assigned US region. These partners run independently under a franchise-style model to deliver PSI assessments to test takers. The Strategic Partnership Manager is their main point of contact inside PSI and their advocate, accountable for keeping each relationship healthy, holding partners to network standards, and helping them succeed commercially and operationally. Success is measured on partner retention, partner satisfaction, and adherence to network standards, alongside the region’s contribution to quality, volume, and security goals. The role partners closely with Sales and Client Services on new partner pursuits and program launches, and acts as a senior PSI representative to partners, colleagues, and prospects. This is a full-time, permanent role, Monday to Friday, aligned to the operating hours of partner sites in the assigned US region, with flexibility for occasional evenings and weekends. The role involves regular travel to partner sites, though most work is done remotely. Role Responsibilities Own the relationship for an assigned portfolio of third-party partner sites and act as their primary point of contact inside PSI. Build trusted, long-term relationships with partner owners and operators, and run regular business reviews with each one. Act as the partner’s advocate inside PSI: resolve escalations, remove blockers, and coordinate the right internal teams on their behalf. Hold partners accountable to network standards for quality, security, and the test-taker experience. Manage partner agreements within the standardized engagement model. Avoid bespoke or one-off terms that sit outside the framework. Onboard new partners and support program launches alongside Sales and Client Services. Track partner performance against agreed KPIs and put improvement plans in place where sites fall short. Lead the difficult conversations, including remediation and, where standards aren’t met, offboarding. Spot growth opportunities and gap markets within the region and feed them into network planning. Escalate risks and recommendations to the Senior Director of Channel and Partner Management. Knowledge, Skills and ExperienceRequirements Bachelor’s/undergraduate degree is preferred, and/or progressive experience in a related field. Experience managing external partners, franchisees, vendors, or channel relationships is essential. Experience in a customer- or client-facing role is essential. Experience in a testing, certification, or regulated service environment is preferred. Strong negotiation and account management skills. Comfortable holding partners accountable and handling conflict directly. Commercially aware, and able to read partner performance data and act on it. Skills in Microsoft Office software are desirable. Benefits & Culture Alongside a competitive salary, we offer a comprehensive benefits package designed to support your well-being, your future, and your sense of purpose: Retirement Benefits: 401(k), pension, or country-specific retirement plans with employer contributions Generous Time Off: Enhanced paid time off/annual leave policies Health & Wellbeing Coverage: Medical insurance tailored to your region, plus: US: Dental, vision, life, and short-term disability insurance UK: Medical cashback plan including dental, vision, and income protection Flexible Spending Accounts (US) Employee Assistance Program (EAP): Confidential support whenever you need it Work-Life Balance: We understand life happens outside of work, and we fully support flexibility Wellness Culture: Regular global wellness initiatives to help you stay healthy and inspired Future Planning: Tools and support to help you grow personally and professionally Giving Back: Enjoy a Volunteer Day each year and opportunities to support our communities and industry At PSI, we’re more than just a workplace - we’re a global team driven by shared values and real impact. If you're ready to be part of a company that’s committed to your growth and well-being, we’d love to hear from you. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr PSI Services LLC