Patient Care Representative
$22 - $24 per hourInsight Global
Insight Global is seeking a front-office Patient Care Representative to support a high-volume Women's Health/Gynecology specialty for one of our healthcare clients. This person will be the first point of contact for patients, supporting both front desk operations and administrative workflows in a fast-paced clinical environment. Responsibilities include:
• Greeting and checking in patients; verifying demographics and insurance
• Collecting copays, balances, and ensuring insurance eligibility
• Managing phones, scheduling appointments, and responding to patient portal messages
• Working out of Athena EMR to manage inboxes, scheduling, and patient communication
• Coordinating follow-ups, referrals, testing, and imaging appointments
• Handling patient requests (forms, prescriptions, medical records, etc.)
• Monitoring provider schedules and communicating delays/no-shows
• Supporting patient portal setup and general patient education
• Escalating clinical questions appropriately to care teams
Required Skills & Experience
• 2-3+ years of experience in a medical office or healthcare setting
• Strong customer service and patient-facing experience
• Experience with scheduling, insurance verification, and copay collection
• Comfortable working in a fast-paced environment and multitasking
• Strong communication and organizational skills
Nice to Have Skills & Experience
• Experience with Athena (EMR system)
• Knowledge of medical terminology and insurance processes
• Prior experience in Women's Health, OB/GYN, or specialty practice
• Experience in a start-up team or brand-new role
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Vacancy posted 2 days ago
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