Patient Services Coordinator/Customer Service Coordinator

Job Description

Job Description

Join Our Team as a Patient Services Coordinator in Hamden, CT!

Are you a motivated, people-oriented individual with a passion for helping others? PTSMC is currently seeking a Part- Time Patient Services Coordinator (PSC) to join our Hamden clinic. This front desk role is a key position within our team, serving as both the first and last point of contact for patients and visitors.

About the Role
Patient Services Coordinators play a vital role in delivering exceptional customer service and ensuring the smooth operation of front desk and administrative functions. We're looking for someone who brings a friendly and professional demeanor, excellent communication skills, and a commitment to creating positive experiences for every patient.

Key Responsibilities:

• Deliver outstanding customer service in a welcoming and professional manner
• Greet patients and visitors as they arrive
• Answer and route incoming calls appropriately
• Assist patients with completing intake and insurance forms
• Accurately input patient data into the electronic medical record system
• Schedule and confirm appointments
• Process and collect patient payments

Schedule:
Part-time. 15 - 20 hours per week

Why Join PTSMC?

PTSMC is a physical therapist-owned, outpatient practice consistently recognized as one of Connecticut’s "Top Workplaces" for 14 years running, and as a Top Workplace USA for the past 5 years.

Our Mission:
To improve the quality of people’s lives by providing:

• Unmatched experiences
• Clinical excellence
• Lifelong relationships

Who We Are:
With 37 locations across Connecticut, PTSMC is the largest private-practice physical therapy provider in the state, serving over 35,000 patients annually. Since opening our first clinic in Waterbury in 2000, we’ve grown through a unique partnership model that empowers physical therapists to become clinic owners and leaders.

Our Reputation:
PTSMC has built a strong reputation for excellence in care, with a patient-centered approach focused on helping individuals return to work, sports, and the activities they love following injury, pain, or surgery.

Our Culture – PT for Life:
Our ‘PT for Life’ culture represents our commitment to treating everyone—patients, coworkers, and partners—with compassion, respect, and professionalism. Our work environment is supportive and growth-oriented, as reflected in our “Top Workplace” and “World Class” Net Promoter Score distinctions, as well as our consistent 5-star Google ratings.

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Come be a part of something bigger—where clinical excellence meets lifelong relationships!