Medical Assistant

Program Overview Student Affairs at Caltech supports the academic success of students and fosters their intellectual, personal, social, and professional development. Within Student Affairs, Caltech Student Wellness Services (SWS) advances the holistic well-being of students by integrating physical, mental, and social health within a culture of scientific rigor and curiosity. We provide accessible, high-quality clinical care and wellness education, and partner with students, faculty, and staff to support student health, resilience, and success at Caltech and beyond. Job Summary The Medical Assistant plays a vital role in supporting the delivery of high-quality healthcare to students within Student Wellness Services. Working closely with providers, nursing, and front office staff, the Medical Assistant provides front office, clinical, and operational support to ensure the clinic runs efficiently and students receive timely care. The ideal candidate is compassionate, welcoming, and student-centered in every interaction; works collaboratively as part of an interdisciplinary team; is detail-oriented, organized, and able to prioritize in a fast‑paced environment; and maintains professionalism, confidentiality, and a commitment to excellent service in a dynamic college health setting. Essential Job Duties Front Office / Patient Support Serve as a first point of contact for students seeking healthcare services, including check‑in/check‑out, verification of demographic and insurance information, and coordination of patient flow. Coordinate appointment scheduling to support clinical flow ‑ prioritizing urgent needs, optimizing access, and adjusting the clinic calendar in real time to minimize disruptions. Manage incoming communication, including answering phones, addressing patient inquiries, and triaging messages based on clinical urgency to ensure timely follow‑up and continuity of care. Guide students in navigating clinic services, including referrals to specialists and community resources. Support the Health Entrance Process by assisting with the collection and processing of required student health documentation. Clinical Support Assist clinical staff with patient care during appointments, including obtaining vital signs and medical history and assisting with procedures. Perform basic laboratory tests (e.g., urine tests, rapid strep tests) and collect specimens for lab processing. Administer medications and vaccines within scope; assist with phlebotomy and injections within scope. Perform procedures by order and within scope, which may include EKGs, ear lavage, or wound care. Assist with care coordination for urgent, high‑needs, and complex student presentations, following established procedures and collaborating with licensed clinical staff. Process prescription refill requests and prior authorizations in coordination with providers. Provide patient education on health topics, medication instructions, and follow‑up care as directed by protocol. Maintain accurate and timely documentation in the electronic medical record (EMR) and monitor and respond to EMR tasks and messages. Clinic Operations & Maintenance Prepare exam rooms before and after visits, ensuring cleanliness and stocking of necessary medical supplies. Maintain medical supply inventory and replenishment protocols for the clinic. Ensure compliance with all clinic policies, procedures, and safety regulations. Participate in staff meetings and contribute to quality improvement initiatives. Assist with student outreach events as needed (e.g., health fairs, resource tabling). Other Duties as Assigned Other duties as assigned. Basic Qualifications Education High school diploma or equivalent. Completion of an accredited Medical Assistant program. Experience Two years' experience as a medical assistant required. Experience with electronic medical record (EMR) systems (e.g., Epic, Point and Click) required. Certification / License Current BLS/CPR required. Skills Excellent communication and interpersonal skills, with the ability to work with diverse student populations. Strong organizational skills and attention to detail. Ability to multi‑task and prioritize in a fast‑paced environment. Proficiency with computer systems and medical software. Working Conditions Must be able to stand, walk, and sit for extended periods and perform job duties including taking vitals, ear lavage, EKGs, and phlebotomy. Ability to work in a fast‑paced environment and respond to emergency situations. Some evening or weekend hours may be required based on clinic needs. Compliance with all applicable local, county, state, and federal public health orders and vaccine requirements. Preferred Qualifications Previous experience in primary care or college health preferred. Medical Assistant certification (CMA, RMA, or equivalent) preferred. Phlebotomy certification or experience desired. Required Documents Resume CL Hiring Range $21.50 - $25.00 Per Hour The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. Benefits As one of the largest employers in Pasadena, CA, Caltech is committed to providing comprehensive benefits to eligible employees and their eligible dependents. Our benefits package includes competitive compensation, health, dental, and vision insurance, retirement savings plans, generous paid time off (vacation, holidays, sick time, parental leave, bereavement, etc.), tuition reimbursement, and more. Non‑benefit eligible employees will have access to some benefits such as onsite counseling and sick time. Learn more about our benefits and staff perks. EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, or national origin, disability status, protected veteran status, or any other characteristic protected by law. Caltech is a VEVRAA Federal Contractor. Disability Accommodations Caltech complies with the Fair Employment and Housing Act (FEHA) and the Americans with Disabilities Act (ADA). We consider reasonable accommodation measures that may be necessary for eligible applicants and employees to perform the essential functions of a position. If you would like to request an accommodation to complete this application, interview, or otherwise participate in the employee selection process, please contact Caltech Recruiting at View email address on click.appcast.io. Additionally, if you do not meet the basic qualifications of a role but believe you can perform the essential functions of the job with reasonable accommodation, please reach out to Caltech Recruiting at View email address on click.appcast.io. #J-18808-Ljbffr California Institute of Technology