Legal Program Manager

Job Location: Fully onsite at Tampa, FL 33610 Responsibilities: Serve as a relationship manager and governance lead for strategic regulatory technology platforms and associated third-party vendor engagements. The role is responsible for stakeholder governance, executive reporting, vendor relationship management, operational oversight, product enhancement prioritization, AI enablement initiatives, and regulatory technology program delivery across global business functions. The role requires extensive collaboration with Compliance, Legal, Risk, Technology, Operations and external vendors to ensure effective governance, regulatory coverage, operational performance, and continuous improvement of technology services. Vendor Governance & Relationship Management Manage ongoing vendor engagement, service reviews, issue escalation and performance oversight. Escalate critical service issues and oversee root cause analysis activities. Track vendor commitments, roadmaps, enhancement requests and remediation plans. Stakeholder Management & Governance Manage relationships with senior stakeholders across Legal, Compliance, Risk, Operations and Technology. Drive stakeholder communications and action tracking. Act as trusted advisor for regulatory technology strategy and adoption. Regulatory Technology Product Management Gather and prioritize business requirements. Coordinate product testing and user acceptance activities. Operational Oversight & Service Management Monitor incidents, service tickets, defects and user issues. Identify trends and systemic issues through management reporting. Ensure timely resolution of critical business-impacting events. Strategic Program & Business Onboarding Support onboarding of new business functions to regulatory technology platforms. Manage regulatory coverage discussions with business stakeholders. Support strategic growth initiatives and enterprise expansion opportunities. Support adoption and governance of AI-enabled regulatory technology capabilities. Coordinate AI feature testing and validation exercises. Partner with technology teams and vendors on AI enablement initiatives. Coordinate AI content ingestion and quality assurance activities. Executive Reporting & Strategic Communication Prepare executive presentations, governance packs and strategic recommendations. Produce management reporting and performance metrics. Present operational trends and strategic insights to senior management. Required qualifications: Bachelor's degree or equivalent professional experience. Experience within Compliance, Legal, Risk, Regulatory Change, Operational Risk, Governance or Financial Services. Strong stakeholder management skills with ability to engage senior executives. Strong program management and organizational skills. Excellent written and verbal communication skills. Data analysis, reporting and presentation experience. Ability to operate independently within a complex global organization. Advanced Microsoft Office skills, including PowerPoint and Excel. Experience with AI-enabled business solutions. Experience managing global stakeholders across multiple regions. #J-18808-Ljbffr