Project Solutions Manager

Essential Duties and Responsibilities include but are not limited to: Support of the CLSLiNK application suite in support of CLS programs and projects including but not limited to configuration, troubleshooting, training, imports/exports, data migrations, and general consultation. Owner of CLSLiNK Portal Setup Queue in Teams. Ensures all requirements and billing instructions are captured in the technology setup form and in the setup ticket. Works with GIS and VROW to ensure new instances of CLSLiNK are setup correctly before handing over to the project team. Monitoring and managing tickets in a ticketing system. Understand and diagnose project related issues and be able to carry out necessary tasks to resolve issues. Responds to requests from CLSLiNK technology SaaS clients and ensures they get completed. Collaborate with GIS and CLSLiNK support team for enhancements, feature requests and bugs. Implements and maintains project reporting, performs data management and QA as needed. Will escalator complex reporting requests to the CLSLiNK support team. Must maintain strict confidentiality of company information and company records. Displays sense of urgency and understanding of project deadlines. Proofreads with a keen eye for details to ensure accuracy and completeness of documents, reports, and data. Work with office staff to ensure a healthy work environment. Must be able to work effectively and professionally with project staff as well as clients. Travel to project offices as required. Travel anticipated to be approximately 5% of the time but may fluctuate depending upon project timelines and needs. May be required to assist with other duties not documented. Serve as consultant and coordinator for SaaS and existing Enterprise technology clients. Meet with IT group on a regular basis to discuss and plan technology initiatives involving both groups. Work with Project Controls to ensure contracts, budgets and project metrics are properly managed. Lead technology product demos for proposals and sales pitches. Collaborate with GIS and Project Services to maintain a relevant and operational demo site in support of all sectors. Monitors and assesses financial performance and risk management of technology implementations. Work with the CLSLiNK and PDI departments to ensure our training material is up to date and made available to all those who can benefit from it. Also work with these departments to find gaps in our training material and work to fill the gaps. Department Management: Must lead by example and mentor resources within the Project Solutions and VROW teams. Establish goals with employees and ensure completion of all employee reviews. Determine and assess individuals and skill levels, prepare and implement personnel improvement programs for individuals not meeting expectations. Attend Corporate Management Team meetings and events as required. Approve PTO requests, timesheets, monitor attendance and keep daily logs of incidents as they occur. Monitor quality, production levels and utilization of department and department members. Interview potential employees who make it through initial screening interviews. Discipline and possible dismissal (only with oversight of HR) of employees. Assist in coordinating all assignments for the Project Solutions team. Attend management courses or other certification trainings as required. Assist Project Solutions Director and VP in the development of financial planning and operational processes to meet Company goals. Communicates clearly and directly with employees concerning performance expectations, productivity, and accountability MS Office Suite including Word, Excel, Access, and Visio MS Teams, MS SharePoint Ticketing Systems (Service Desk, Target Process, MS Planner) Deltek Vision and Vantage Point Database experience is a plus Experience with software API’s is a plus Accountability: This position is responsible for the support of all Project Solutions department staff and assisting them in the understanding of all CLS policies and procedures. This position will be accountable for varied levels of personnel based on the current project and department needs. Qualifications (minimum and preferred requirements): Must have 3-5+ years of experience working in a relational database application. Must be local to Sugar Land, TX. CLSLiNK experience and basic understanding of mapping applications is a plus. Must have a working understanding of database tables and relationships between them. SQL experience is not required but is a plus. Must have experience with process automation. Previous experience in the Land Services industry is a plus (ROW, Survey, Title, Permitting). Must be okay with a hybrid schedule. Education and Experience: High School Diploma Required, College Degree a plus Ability to effectively communicate with clients, project management and field personnel. Ability to meet deadlines, occasionally work overtime on short notice. Must have strong Microsoft Office skills, specifically Excel, Word, Teams and SharePoint. Well-developed communication skills (phone etiquette, grammar and personal interaction). Proficient with common mathematical terms and calculations. Ability to carry out instructions furnished in written, oral, or diagram form. Ability to identify and assess problems and formulate solutions. Must be comfortable learning and applying new technology. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Plus stand; walk; and stoop, kneel or crouch. The employee must be able to lift and/or move up to 35 pounds. Employee is expected to use good judgment when lifting or moving office supplies and/or furniture and to seek assistance or wear back support appliances when appropriate. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus in use of computer monitor and other manual, task-related functions. The employee may be required to travel by car, plane, taxi, bus, and shuttle; to and from various projects nationwide, and to handle their own luggage and computer equipment. Work Environment: (Remote work with coming into the office as needed/requested.) Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position. Adaptability—Adapts to changes in the work environment, manages competing demands, and can deal with frequent change, delays or unexpected events. Adheres to CLS Values—Commitment, Leadership and Service. Attention to Detail—Demonstrates accuracy and thoroughness and monitors work to ensure quality. Oral Communication—Speaks clearly and persuasively. Written Communication—Writes clearly and concisely with attention to correct spelling and grammar. Continuous Improvement—Committed to developing professionally; attends professional conferences, focuses on best practices; values cutting‑edge practices and approaches; takes advantage of a variety of learning activities; introduces newly gained knowledge and skills on the job. Customer Service—Fulfill the needs of Internal and External Customers. Impact—Ability to persuade or convince others to support an idea, agenda or direction. Initiative—Ability to self‑start and work independently, seeks opportunity to improve products and services, avoid problems, or develop entrepreneurial opportunities. Anticipates problems or opportunities and formulates solutions. Integrity—Widely trusted; is seen as a direct, truthful individual; presents truthful information in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent himself/herself for personal gain. Problem Solving—Identifies and resolves problems in a timely manner by analyzing information skillfully. Team Work—Accepts constructive feedback and implements corrective action. Tolerance for Stress. Work Product—Quality, quantity and timeliness in completing assignments. #J-18808-Ljbffr