Order Management Specialist

Job Description

We are seeking a detail-oriented Order Management Specialist to support the manufacturing order desk and serve as a key link between customers, sales, production, and planning. This role is responsible for managing customer quotation support, sales order entry, order status updates, and cross-functional coordination to help ensure accurate order processing and reliable customer deliveries.

The ideal candidate will be highly organized, customer-focused, and comfortable working in a fast-paced manufacturing environment. This position requires strong communication skills, attention to detail, and the ability to coordinate effectively with internal teams to support customer commitments. The primary ERP system used in this role will be SAP.

Roles and Responsibilities

• Manage the manufacturing order desk and serve as a primary point of contact for customer order-related inquiries
• Prepare, process, and support customer quotations in coordination with sales, engineering, production, and planning teams
• Enter, review, and maintain sales orders in SAP, ensuring accuracy of customer information, pricing, part numbers, quantities, delivery dates, and order requirements
• Provide timely order status updates to customers, sales, and internal stakeholders
• Coordinate with production and planning to support customer delivery requirements and resolve schedule or order-related issues
• Monitor open orders and proactively communicate risks related to material availability, production timing, capacity, or delivery commitments
• Maintain accurate records of quotations, sales orders, customer communications, and order changes
• Support alignment between customer requirements and internal manufacturing capabilities
• Assist in identifying and implementing process improvements to improve order accuracy, response time, and customer satisfaction
• Escalate order issues as needed and help drive timely resolution with the appropriate internal teams
• Maintain compliance with company policies, quality requirements, safety expectations, and ERP data integrity standards

Skills and Education

• Bachelor's degree, diploma, or equivalent relevant experience preferred
• Previous experience in order management, customer service, inside sales support, production coordination, or manufacturing administration preferred
• Experience working in a manufacturing environment strongly preferred
• Working knowledge of SAP or similar ERP system required
• Strong attention to detail and ability to maintain accurate order and customer records
• Excellent verbal and written communication skills
• Ability to coordinate effectively across sales, production, planning, and customer-facing teams
• Strong organizational and follow-up skills with the ability to manage multiple priorities
• Ability to work independently and collaboratively in a fast-paced, team-oriented environment
• Customer-focused mindset with a commitment to timely communication and reliable execution.

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About Us

Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.


We are focused on technology development, digital solutions, and defining our footprint in the new energy space. Our ability to provide integrated solutions across our segments will be critical to growth in our core operations and the energy transition.


Energy producers face unique challenges every day, so it is our job to create solutions that enhance safety, streamline operations, and sustain uptime to meet or exceed their targets. We operate across the global energy landscape employing some of the best diverse talent in the industry. At Weatherford, we understand the value each individual brings to the table. We celebrate diversity in all its forms and are immensely proud of our workforce. We invite you to join our passionate, talented, world-class team.


When you join Weatherford, you instantly feel connected to something bigger - a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.


Join Us:


Weatherford is producing energy for today and tomorrow- with global opportunities as unlimited as your sense of adventure. Join us to make an impact on our customers, the industry, and the world.


Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.