Pharmacy Liaison

Job Description

Job Description

Position Objective: The SP Liaison is the gate keeper to ensure transferred prescriptions are received by a partner pharmacy on a daily basis.

Accountability: The incumbent will report to the Program Manager.

Essential Functions:

• Record Copay information and update CRM.
• Run Test Claims.
• Confirm receipt of transferred prescriptions with the specialty pharmacies. 
• Assist case managers with obtaining status and shipping updates on prescriptions transferred to the Pharmacy.
• Inform Transferred Pharmacy of copay card or funding options, as needed.
• Outreach to partnered pharmacies when timely dispenses do not occur or data deficiencies are identified in reporting.
• Manually trigger unresponsive text to patients to assist SP schedule shipment of medication
• Assist with phone queue during peak volume.
• Participate in weekly meetings with the SP partners
• Perform other duties as assigned by the Program Manager.
• Must exhibit excellent skills in the following areas: verbal/written communication, computer/data entry/software proficiency, interpersonal and relationship-building skills, self-discipline, pro-activeness, attention to detail, and the ability to maintain strict confidentiality.

Knowledge, Skills & Abilities:

• Bachelor’s Degree or evidence of continual work toward a degree strongly preferred. (A degree may be required to work on some of our client programs and needs.)
• 3 years’ experience and strong knowledge base in healthcare policy, reimbursement, market access, pharmaceutical or biotechnology sales and/or marketing, or a similar industry.
• Excellent verbal and written communication skills, plus effective presentation skills.
• Intermediate knowledge in Microsoft Excel and other Microsoft products
• Proficient in data, computer skills, and able to learn the department’s software system
• Must be client savvy, knowledgeable of business protocol, time management and possess strong organizational skills. 
• Proven leadership capabilities, demonstrated problem solving and decision-making skills, with the ability to, “think on their feet,” and suggest alternatives and solutions. 
• Must have research and analytical skills, and the ability to work independently with minimal supervision.
• Must be highly effective in working objectively with a diverse group of people.
• Ability to work well under pressure and handle responsibilities in a time sensitive manner.
• Highly adaptable, able to shift gears and focus based on company, client and business needs

• Practice a high level of confidentiality in regards to HIPAA patient confidentiality, client and company information.