Case Manager

Job Description

Job Description

Case Manager

We’re looking for a committed and proactive Case Manager who is dedicated to patient-centered care and recovery. With us, you’ll play a critical role in supporting patients, providing referrals, coordinating care, and collaborating with the treatment team. If you want to make an impact on the lives of many, join us in our mission to break patients free of addiction and rebuild hope.

Schedule: 5am - 1:30pm (Monday - Friday) / Rotating Saturdays: 6am - 9am

Pay: $25.00 - $27.00 per Hour with Bonus Structure

Requirements: Bachelors Degree

Work-Life Balance

• Flexible and predictable schedules.
• Early in/early out hours.
• No nights and no Sundays.
• Generous paid time off.
• Enjoy holidays off.

Comprehensive Benefits

• Medical, dental and vision coverage, plus life insurance and disability protection.
• Competitive discretionary 401(k) match.

Recognition and Rewards

• Competitive compensation.
• Quarterly bonus potential.
• Incentives for certifications or licenses.

Employee Perks

• Employee Assistance Program (EAP).
• Self-care and wellness services.
• Exclusive discounts on various services and entertainment options.

• Role-based training programs.
• Developmental opportunities.
• Clinical supervision hours.
• Certification support.
• Career advancement pathways with our leveling program.
• Tuition reimbursement.

Provide Care

• Provide individualized substance use disorder case management that empowers patients throughout their recovery journey.
• Welcome and orient patients to treatment program services, policies, and expectations.
• Connect patients with internal and community resources through timely referrals and coordinated follow-up to ensure continuity of care.
• Provide crisis intervention and support during critical moments.
• Maintain knowledge of addiction treatment practices, regulations, and industry trends to deliver high-quality services.

Patient Registration:

• Greet and assist all individuals entering the treatment center.
• Maintain an organized waiting area.
• Verify patient identification and program participation.
• Inform patients and staff about financial status.
• Collect and account for patient fees, including copays, deductibles, and coinsurance.
• Verify insurance eligibility and authorization.
• Communicate insurance status to patients and assist in resolving concerns.
• Perform weekly and monthly insurance eligibility checks.
• Ensure security of clinic funds and provide financial reports.
• Assist patients with insurance forms.
• Use computer systems for daily accounting and fee collection.
• Complete and distribute weekly reports to relevant management.
• Send monthly statements if applicable.
• Handle third-party reimbursements (e.g., Medicaid) if needed.
• Perform general clerical tasks and filing.
• Cover reception desk during dispensing hours, answer phones, set appointments, and schedule intakes.
• Manage admissions and discharges in the Central Registry and submit required reports.
• Assist with census forms and caseload listings.
• Maintain and order office supplies.
• Run work-related errands such as mailing and bank deposits.
• Create and type documents as needed.
• Schedule patient appointments with the physician.
• Report job-related issues to the Program Director.
• Maintain chart monitoring system.
• Attend conferences, meetings, and training programs as directed.
• Participate in weekly treatment team meetings to discuss patient issues.
• Understand basic concepts of alcohol/drug abuse and addiction.
• Develop professional relationships with patients while maintaining confidentiality and boundaries.
• Collaborate effectively with team members and project a positive image of the company.
• Promote excellent customer service.
• Participate in monthly in-service trainings.
• Help ensure the clinic meets accrediting body standards.
• Perform Safety Officer responsibilities if assigned.
• Engage in outreach activities, including writing letters and making follow-up calls to community agencies.
• Maintain attendance standards and report any work-related issues immediately.
• Perform other duties as assigned by the supervisory team.
• Comply with all federal, state, and local regulatory requirements and accrediting agencies.
• Achieve assigned annual goals and objectives.
• Demonstrate respect and care in all interactions with patients and team members.

Manage Documentation

• Assess patients' social, educational, vocational, and recovery needs to support individualized care.
• Develop, update, and maintain patient treatment plans and comprehensive records.
• Complete accurate and timely documentation to support quality care, collaboration, and regulatory requirements.

Team Building

• Assist with program implementation, process improvements, and caseload management.
• Represent the organization through community outreach and engagement activities.
• Foster a culture of inclusion, respect, collaboration, and belonging.

• Must have a bachelor’s degree (or higher).
• Ability to meet applicable federal and state certification and licensure requirements.

• Pursuing certification as a Certified Alcohol and Drug Counselor (CADC).
• Knowledge of addiction, substance use disorder treatment methods, and current trends in opioid maintenance treatment.

• Fast-paced clinical environment with period of increased activity.
• Exposure to patients with substance use disorders, mental health conditions, infectious diseases, and criminal justice involvement.
• Prolonged standing, bending, and stooping.
• Alternating between sitting and standing throughout the workday.
• Potential exposure to bloodborne pathogens.
• Use of appropriate personal protective equipment (PPE) when required.
• Frequent keyboarding and computer use.

At BHG, we thrive on the greatness of our people. Join us and become part of a community that values excellence, integrity, and making a real difference in the lives of others. BHG is the largest network of Joint Commission-accredited treatment centers and a leading provider of opioid addiction treatment services. With over 110 locations in 24 states, our team of more than 1,900 employees serves over 42,000 patients and helps patients find real recovery.

BHG is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.