Dispatcher Coordinator II (Manheim)

Dispatcher II

Company: Cox Automotive - USA

Job Family Group: Vehicle Operations

Management Level: Individual Contributor

Flexible Work Option: No remote option; must work at a specified Cox location

Travel %: No

Work Shift: Day

Compensation: Hourly base pay rate is $21.83 - $32.79/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Responsibilities

• The Dispatch Coordinator will be responsible for managing the truck's flow and production.
• Schedule truck's work as efficiently as possible in accordance with our clients SLA's
• Schedule pickups and appointments.
• Maintain Reports daily to track pickups.
• Enter all pertinent information into software applications and AS400.
• Communicate any issues to supervisor/manager in a timely manner.
• Work with a tow truck driver to keep them flowing.
• Work with the admin to help with any units needing to be moved.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.

Minimum Qualifications

• High School Diploma/GED plus 3 years of related work experience, OR any degree or certification above a High School Diploma/GED plus 1 year of related work experience, OR 5 years of related work experience.

Preferred

• Experience in automotive transportation, logistics, dealership operations, or auto auction environments.
• Familiarity with transportation management systems and vehicle tracking tools.
• Knowledge of vehicle shipping processes and carrier operations.

Competencies

• Customer-focused mindset
• Strong communication and relationship-building skills
• Ability to work independently while collaborating effectively with teams
• Attention to detail and accuracy
• Adaptability and flexibility in changing operational environments
• Problem-solving and decision-making skills
• Sense of urgency and accountability

Working Conditions

• Office-based role with frequent communication via phone, email, and transportation management systems.
• May require occasional work in outdoor lot environments to support operational needs.
• Ability to work in a fast-paced, deadline-driven environment with changing priorities.

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.