Customer Support Representative

Overview We are seeking a passionate and technically savvy Customer Support Representative to join our team. This role involves engaging with customers via phone, email, LiveChat, and in-person to provide expert product guidance, technical support, order updates, and assistance with returns. A strong foundation in motorcycle mechanics and tuning is essential, as this role includes supporting customers with product installs and mapping solutions for Power Commanders and GET ECUs. Your personality matters just as much as your skills. You should bring positive energy, a deep love for motorsports, and the ability to communicate clearly and effectively across a wide range of personalities. Our goal is to guide customers toward the right solutions for their riding style and goals, without overselling, and always with professionalism and integrity. What You Will Represent You are often the first impression of Rottweiler Performance. A point of contact that sets the tone for how customers view our brand. Professionalism, empathy, and clear communication are essential. You’ll be a key voice of the company and the central hub through which information flows. Pluses Strong understanding of motorcycle performance parts and tuning Experience mapping or supporting Power Commander and GET ECU systems Mechanical knowledge or hands-on experience with motorcycles (mid to high level preferred) Ability to speak confidently and knowledgeably about aftermarket products and installation processes Extreme attention to detail Duties and Responsibilities Respond to incoming customer communications (phone, email, LiveChat) with accurate technical support and product guidance Assist customers with installation-related questions Provide support and general guidance on ECU tuning, including Power Commander and GET ECU mapping processes Handle in-person customer walk-ins with professionalism and product knowledge Process returns and communicate with customers about return status Route incoming requests to appropriate departments when necessary Core Competencies Problem Solving: Quickly assess and resolve issues, offer thoughtful solutions Teamwork: Collaborate well across departments and accept feedback openly Quality: Uphold high standards of accuracy and service Professionalism: Maintain poise under pressure and follow through on commitments Safety and Security: Follow proper handling procedures and promote a safe work environment Punctuality: Arrive on time and ensure responsibilities are covered Self-Motivated and Driven: Thrive in a fast-paced environment and take initiative to learn and improve daily Basic Requirements Fluent in English (spoken and written) Computer literate; Microsoft Word and Excel proficiency Reliable transportation Physical Demands and Working Conditions May be required to stand for extended periods and perform repetitive movements Ability to lift up to 50 lbs Regular use of hands and communication tools while seated Hours Full-time, Monday to Friday, 8:00 am to 5:00 pm Occasional overtime may be required Benefits of Working for Rottweiler Performance Significant employee discounts Health Benefits Strong work-life balance Vacation and sick pay A collaborative and exciting workplace culture About Rottweiler Performance Rottweiler Performance is a Southern California based design, manufacturing, and distribution company specializing in high-performance KTM and Husqvarna motorcycle parts. Our mission is simple: Unleash the Beast. We create innovative solutions that go beyond factory limitations to help riders reach their full potential. Whether it’s adventure, street, or track, we live and breathe performance, and we bring that energy to everything we do. #J-18808-Ljbffr