Branch Operations Supervisor

Branch Operations Supervisor

Dallas Branch - Dallas, TX 75206

Overview

Position Type Full Time Job Shift Day Education Level High School Category Banking

Description

Purpose:

While projecting a professional image; direct and coordinate the deposit CSR and teller operational functions of the branch.

Essential Functions:

• Ensure that customers are assisted in person, by telephone, or electronically by meeting or exceeding Bank standards as identified in the SMILE program.
• Directly oversee the activities of the teller supervisor(s) and deposit CSRs, including providing feedback and guidance regarding laws, policies and procedures both internally and externally.
• Ensure that weekly work schedules are valid and completed.
• Develop and train new and existing staff members. Recruit staff as required.
• Oversee the approval of the daily branch NSFs.
• Network within communities to find and attract new business.
• Manage the weekly branch overdraft report by initiating customer contact according to the overdraft guidelines and collection policy.
• Contribute to meeting both department and branch profitability annual goals.
• Perform teller supervisor, CSR and teller duties as required.
• Perform other duties, as assigned.

Qualifications:

• High School diploma or equivalent required
• Typically requires three to four years of Teller experience with increasing responsibility and possessing the knowledge, skills and ability to perform the essential requirements for the job.
• Possess and maintain a valid Oklahoma Drivers License.

Physical Requirements:

• Long periods of standing or sitting, typing and repetitive motion
• Ability to lift and carry up to 25 lbs on occasion