Lead, Product Analytics & Insights

Job Description

Job Description

Who We Are  

Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving 2 million customers across 43 states. We partner with 25+ utilities and municipalities (and growing!) to provide customized solutions tailored to any community - delivering real value where people live. We help homeowners protect the essential systems that keep their homes running - from HVAC, appliances, and electrical to water, sewer, gas lines, and more - so they can avoid the stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day. 

At Oncourse, our people are what makes that possible. We call ourselves SUPERs - Successful, United, Progressive, Empathetic, and Reliable - because that’s how we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee-led resource groups that strengthen connection, community, and belonging across the company. 

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.  

 

Turn Data Into Decisions. Influence Product Strategy.

At Oncourse Home Solutions , data doesn't just support decisions, it helps drive them.

We're looking for a Lead, Product Analytics & Insights to help shape the future of our digital products and customer experience. In this highly visible individual contributor role, you'll partner closely with Product, Marketing, Operations, Data Engineering, and Leadership teams to uncover insights, optimize customer journeys, measure experimentation, and influence product strategy.

If you enjoy turning complex data into clear action, building scalable analytics solutions, and using experimentation to solve business problems, we'd love to meet you.

What You'll Do Drive Product Insights

• Partner with Product Managers to inform roadmap decisions through data.
• Analyze customer behavior, product performance, and business outcomes.
• Translate data into actionable recommendations for leaders and stakeholders.

Build Self-Service Analytics

• Design and maintain Looker dashboards and reporting solutions.
• Create trusted KPI frameworks and establish a single source of truth.
• Partner with Data Engineering to improve data quality and accessibility.

Lead Experimentation & Testing

• Build and manage A/B testing and experimentation frameworks.
• Analyze test results and provide recommendations based on statistical rigor.
• Help Product teams distinguish signal from noise and make informed decisions.

Optimize Customer Funnels

• Analyze customer journeys from acquisition through renewal.
• Identify friction points, drop-off trends, and growth opportunities.
• Collaborate with Marketing and Contact Center teams to improve conversion and retention.

Support AI & Advanced Analytics Initiatives

• Help measure and evaluate AI-powered experiences and solutions.
• Explore predictive analytics opportunities such as churn prediction, propensity modeling, and next-best-action recommendations.

What We're Looking For Required Qualifications

• 5+ years of experience in Product Analytics, Digital Analytics, or related fields.
• Advanced SQL skills and experience with Snowflake or similar cloud data warehouses.
• Strong understanding of experimentation, A/B testing, and statistical analysis.
• Experience using data to influence product and business decisions.
• Ability to communicate complex findings to both technical and non-technical audiences.
• Strong problem-solving skills and ability to work independently.

Preferred Experience

• Looker / LookML
• Google Analytics
• Salesforce Service Cloud
• Python and machine learning exposure
• Amazon Connect Contact Lens
• AWS analytics tools and Amazon Bedrock
• Subscription, insurance, warranty, home services, or contact center environments

Tools & Technologies

• Snowflake
• SQL
• Looker
• Google Analytics
• Salesforce
• Amazon Connect Contact Lens
• Amazon Bedrock
• Business Intelligence & Data Visualization Tools

We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing.  The base pay range for this position is $96,400 - $139,500 USD Annual. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target.

Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.

 

Join our SUPER Team and Enjoy Amazing Benefits!

• Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.
• Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
• 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
• Generous Paid Time Off: Take the time you need to recharge and relax.
• Education Assistance Program: Invest in your growth and development with our support.
• FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
• Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
• Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.

Competencies :

Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.    

Strategic Agility - Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.    

Action Orientated - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.   

Functional / Technical Skills – Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.   

Organizational Agility - Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.