Lead Installer (HVAC)

Job Description

Job Description

Who we Are  

Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving 2 million customers across 48 states. We partner with 13+ utilities and municipalities (and growing!) to provide customized solutions tailored to any community - delivering real value where people live.  We help homeowners protect the essential systems that keep their homes running - from HVAC, appliances, and electrical to water, sewer, gas lines, and more - so they can avoid the stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day. 

At Oncourse, our people are what makes that possible. We call ourselves SUPERs -  Successful, United, Progressive, Empathetic, and Reliable - because that’s how we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee-led resource groups that strengthen connection, community, and belonging across the company. 

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.  

The Lead Installer is responsible for completing a variety of tasks associated with quality install of residential HVAC equipment.  The Lead Installer will receive routed work from dispatch, report to assigned job site on time, and perform work to the company’s quality expectations.  All NHS installers will promote warranty products to Pivotal customers.  This role requires the use of a valid driver’s license to drive a company vehicle and must be refrigerant certified.  This individual will always be responsible to work and drive safely at all times in maintenance of residential HVAC equipment. 

While our headquarters is in Naperville, this role is field based in the Chicagoland area and requires regular travel to customer home locations. This individual will be expected to participate in an on-call schedule.  All technicians will promote warranty products to Oncourse Home Solutions customers. 

Responsibilities include but are not limited to

• Continuously provide the customer with the highest levels of customer service.
• Understands and complies with all safety policies including calibrating gas sensing tool every month.
• Able to install most furnaces, condensers, humidifiers and accessories with no assistance.
• Mastered all electrical wiring of furnaces, condensers and thermostats.  This includes high and low voltage wiring.
• Thoroughly understands and complies with the inventory policies and procedures of NHS.  Accountable for use of inventory involving his/her work.
• Must be able to install sheet metal duct systems, connect gas lines, cut and thread pipe, and install copper refrigerant line to air conditioning units, including soldering and brazing.
• Able to complete all tasks sent to him/her including billing customers correctly, ordering parts and materials needed for job completion, and handling paperwork properly, timely and legibly. 
• Business Acumen: Install HVAC related equipment according to the manufacturer’s instructions.  Use good time management to make effective use of travel.  Use good time management to keep non-productive time down during weekly inventory re-stock and picking up parts and materials.  Must be able to cycle count inventory upon procurement’s request.  Demonstrates attention to detail involving his/her payroll to minimize any reclass data entries at the end of the month.
• Demonstrates a high level of technical competence.  Ability to utilize a variety of analytical techniques to solve problems
• Engagement: Complies with all corporate and department policies and procedures.  Develops strong credibility with co-workers and department leadership.
• Demonstrate the ability to accurately diagnose problems or conditions. 
• Uses good people skills and judgement with customers to provide them with the highest level of customer service.
• Work with the PHS Prevention and Safety Team to keep safety our #1priority by submitting good catches from the field.
• Driving Results: Maintain expected productivity, quality and safety metrics as outlined by the NHS Field Operations Department.  Must show a willingness to continue to learn and take additional training to develop proficiency in the field.  This could include in-house training, manufacturers training (including after hours), videos and related articles.
• Climbing, Extreme Hot or Cold (out of doors), Heavy Lifting, Loud Noise, Use of ladders to get to equipment, crawling to look for registers, going into crawl spaces and attics to locate access furnace.
• Safety awareness, overhead hazards, equipment operations, wearing PPE as required.
• Must be able to reach, bend extend and lift 50-60 lbs.
• Must be able to handle working from heights

We are Excited if this is You!

Experience and Qualifications of the Role  

• HVAC certification or vocational/skill training experience in HVAC in lieu of certification. 
• Minimum 3 years of HVAC experience preferred. 

• High School diploma/GED or equivalent work experience is required
• HVAC certification OR Vocational/skill training experience in HVAC in lieu of certification 

Computer Skills Needed to Perform the Job   

• Proficiency in Microsoft and Google Suites. 
• iPad usage.

We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing.  The base pay range for this position is $33.00 to $38.00 per hour. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. 

Our benefits include but are not limited to: healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.

Join our SUPER Team and Enjoy Amazing Benefits!

• Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy
• Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
• 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
• Generous Paid Time Off: Take the time you need to recharge and relax.
• Education Assistance Program: Invest in your growth and development with our support.
• FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
• Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
• Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.

Competencies:

Action Oriented: Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. 

Approachability: Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it. 

Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. 

Drive for Results:  Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. 

Integrity and trust:  Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain. 

Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. 

Communicate Effectively: Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect.