Client Service Coordinator - 005242

Client Service Coordinator

The Client Service Coordinator (CSC) at Banfield Pet Hospital is a vital role that ensures smooth operations and exceptional client experiences.

Role Overview

The CSC manages the flow of clients and pets through the hospital, aiming to enhance the efficiency of the veterinary team. They ensure effective communication, coordinate care, and create a welcoming environment to encourage client retention and referrals.

Key Responsibilities

• Client Engagement: Welcome clients and pets, making them feel comfortable and valued.
• Education: Inform clients about services like Optimum Wellness Plans and preventive care.
• Administrative Support: Handle documentation, manage finances, and assist with scheduling.
• Team Collaboration: Work closely with the veterinary team to ensure efficient service delivery.

Core Competencies

• Communication: Strong verbal and written skills to interact effectively with clients and team members.
• Organization: Ability to manage multiple tasks and maintain order in a dynamic environment.
• Client Service: Commitment to providing attentive and courteous service.
• Problem-Solving: Capable of identifying issues and implementing practical solutions.

Preferred Qualifications

• High School Diploma or equivalent.
• At least one year of customer service experience; background in veterinary or healthcare settings is a plus.
• Familiarity with medical terminology and computer systems.

Work Environment

• Fast-paced setting requiring flexibility and the ability to manage stress.
• Physical demands include standing, walking, and occasional lifting.
• Exposure to various pets and potential allergens.

This role is ideal for individuals passionate about animal care and customer service, seeking a dynamic and rewarding position in a veterinary setting.

The pay range for this role is $15.39 - $19.67 Hourly.

The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets.

• Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered.
• Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession.
• Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.
• Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.
• Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind.
• Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you'll have financial protection.
• Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs.
• Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds.
• Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition.
• Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.
• Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.
• Fertility and Family Building Support: We're here for you on your journey to parenthood, offering comprehensive support for fertility treatments and family-building options.
• Digital Exercise Therapy: Stay active and healthy with our digital exercise therapy program, designed to fit your busy lifestyle, and keep you moving.
• Voluntary Protection Benefits: Get peace of mind with protection against the unexpected. You can purchase coverage to help support you financially during hospital stays, critical illness, and accidents.
• Legal Plan: Gain extra peace of mind with our affordable and accessible legal plan which includes coverage for a wide range of legal needs.
• Identity Protection: Identity Protection helps safeguard your personal information by alerting you to suspicious activity and providing support if your information is stolen.
• Commuter Benefits: Say goodbye to commuting stress with our commuter benefits, making your daily journey more convenient and cost-effective.
• Three Free Optimum Wellness Plans for Pets: We care about your furry friends too! Enjoy three free wellness plans to ensure your pets receive the best preventive and general care.
• Exclusive Discounts: Unlock a world of savings with our wide variety of exclusive discounts on products and services, making life more affordable and enjoyable.

Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (*).