Lifecycle Marketing Manager

Job Summary

SitterTree is seeking a skilled Lifecycle Marketing Manager to join our team. The Lifecycle Manager is responsible for increasing customer retention, repeat transactions, engagement, and lifetime value by designing and optimizing the customer lifecycle through data-driven, personalized, and automated experiences across all sides of the marketplace. In short, this role is responsible for increasing customer lifetime value through activation, retention and repeat usage.

This is a highly executional role for a strong copywriter who can translate business goals into clear, compelling messaging that drives action. The Lifecycle Marketing Manager will craft high-performing emails across onboarding, engagement, and retention—ensuring every send is purposeful, well-written, and conversion-focused.

This person will manage campaign strategy, segmentation, automation, and performance across Mailchimp and HubSpot, continuously testing and iterating to improve open rates, click-through rates, and downstream conversion. They operate with urgency and use email and SMS as a key lever to drive marketplace liquidity and growth.

Responsibilities

Lifecycle Marketing & Automation:

Develop and optimize lifecycle experiences across website sign-up and conversion experiences, email, SMS, push notifications, in-app messaging, and other marketing channels to activate, retain, incentivize referrals, and increase overall lifetime value

Build and optimize automated email, SMS, push, and in-app journeys, including onboarding, activation, referral, retention, and re-engagement

Identify friction points across the user journey and develop channel strategies to improve sign-up, activation, conversion, and retention

Partner with the Product team to execute activation and retention strategies across the website and app

Copywriting & Campaign Execution:

Create clear, compelling, and action-oriented email, sms, and push copy tailored to segments of sitters, parents, preschools, and congregations

Own the creation and execution of all email campaigns including promotions, lifecycle messaging, and announcements

Develop subject lines and preview text that drive high open rates

Ensure messaging is concise, engaging, and aligned with brand voice while optimizing for conversion

QA, schedule, and deploy campaigns in Mailchimp and HubSpot with accuracy and attention to detail

Segmentation & Personalization:

Develop and manage audience segmentation strategies based on behavior, geography, and user type

Leverage data to personalize messaging and increase relevance and engagement

Create targeted campaigns to ensure the right users receive the right message at the right time

Testing & Optimization:

Own the testing roadmap for email, including A/B testing subject lines, copy, CTAs, send times, and audience segments

Continuously test and iterate on messaging and campaign structure to improve performance across lifecycle stages

Analyze test results and quickly implement learnings to drive measurable improvements in engagement and conversion

Operate with a test-and-learn mindset, constantly identifying new opportunities to improve performance

Reporting & Performance Management: Track and report on email performance including open rates, click-through rates, conversion, and revenue impact

Build and maintain regular reporting to measure campaign effectiveness and lifecycle performance

Use data to identify trends, gaps, and opportunities to improve email strategy and execution

Monitor the impact of email on key marketplace metrics including applications per job and repeat bookings

Administrative:

Build, manage, and maintain email campaigns and workflows in Mailchimp and HubSpot

Ensure lists, segments, and automations are clean, accurate, and up to date

Collaborate closely with marketing, product, and operations teams to align messaging and priorities

Identify and provide product feedback to improve user experience and conversion

Qualifications

Bachelor's degree or higher

3-5+ years of experience in email marketing, lifecycle marketing, or CRM marketing

Hands-on experience with Mailchimp and HubSpot

Experience writing high-performing marketing copy across email or similar channels

Benefits

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

This is a remote position.