Guest Experience Advisor | Luxury Wellness & Memberships, Full Time, Soho

Remedy Specialist

Remedy Place is the world's first social wellness club, redefining how people socialize through self-care. We believe feeling your best should be a shared experience, not a solitary one.

Our clubs combine evidence-based wellness therapies, longevity practices, hospitality, and beautifully designed spaces to create experiences that help people leave feeling better than when they arrived.

Every interaction matters. Every conversation shapes the guest experience. Every team member helps define our brand.

We're looking for extraordinary people who naturally create connections, anticipate needs before they're spoken, and genuinely care about helping others feel their best.

As a Remedy Specialist, you are the first impression, trusted guide, and lasting memory of the Remedy Place experience. You are equal parts delivering luxury hospitality wellness educator, relationship builder, and helping guest select their individualized self-care routine.

You help guests understand the purpose, benefits, and science behind our services, guide them through the club with confidence, and recommend experiences, memberships, and packages that align with their goals, lifestyle, and self-care routines.

You understand that exceptional hospitality is not simply answering questions. It is anticipating needs, making people feel genuinely seen, and creating moments guests remember long after they leave. You are available to work weekends.

Whether introducing someone to contrast therapy for the first time, welcoming a long-time member by name, leading a thoughtful tour, or helping a guest build a more consistent self-care routine, your goal is always the same:

Leave every guest feeling better than when they arrived.

What You'll Do

Deliver Exceptional Hospitality

• Welcome every guest with warmth, professionalism, and genuine enthusiasm
• Create memorable first and last impressions at every visit
• Manage reservations, arrivals, departures, and scheduling with precision
• Lead personalized tours that bring the Remedy Place experience to life
• Build authentic relationships with members and guests through thoughtful, personalized service
• Communicate confidently and professionally in person, by phone, text, and email
• Resolve guest concerns with empathy, confidence, and sound judgment

Guide the Guest Experience

• Learn the science, purpose, and benefits of every Remedy Place offering through ongoing education
• Help guests discover services that align with their wellness goals
• Confidently explain memberships, treatments, retail offerings, and club experiences within your training and scope
• Stay curious about emerging trends in recovery, longevity, and holistic wellness
• Inspire confidence without ever practicing outside your expertise

Drive Membership Growth

Our approach to sales is built on trust, not pressure.

• Build meaningful relationships that naturally lead to membership and service recommendations
• Listen first and recommend thoughtfully
• Educate rather than persuade
• Help guests discover the value of becoming part of the Remedy Place community
• Contribute to club goals through memberships, services, retail, and food & beverage

Support Club Operations

• Maintain impeccable club presentation and cleanliness
• Partner closely with practitioners and club leadership to create seamless guest experiences
• Prepare treatment areas and support service transitions
• Assist with events, workshops, and community experiences
• Receive deliveries, replenish inventory, and maintain operational standards
• Jump in wherever needed. No task is beneath you if it improves the guest experience

Who You Are

We're looking for someone who brings either exceptional luxury hospitality experience, deep wellness knowledge, or ideally both.

You naturally...

• Bring warmth, confidence, and positive energy to every guest interaction
• Are highly engaging and comfortable building relationships with new people
• Truly care about helping others feel better
• Have a genuine interest in wellness, recovery, longevity, and self-care
• Lead by example through professionalism, ownership, and a team-first mindset
• Read people well and adapt your communication style accordingly
• Stay calm, polished, and solution-oriented under pressure
• Notice details and take pride in creating memorable guest experiences
• Enjoy learning, growing, and continuously improving

You also have...

• Experience in luxury hospitality, fine dining, luxury retail, private clubs, country clubs boutique fitness, or premium wellness environments or
• Strong personal or professional experience in health, wellness, fitness, recovery, or longevity
• Outstanding verbal and written communication skills
• High emotional intelligence
• Exceptional professionalism and discretion
• Strong organizational skills and attention to detail
• A positive, team-first attitude
• Reliability, accountability, and ownership
• Weekend and holiday availability

You'll Thrive Here If You...

• Love taking care of people and helping them feel better
• Believe great hospitality is built on warmth, empathy, anticipation, and excellence
• Practice what you preach and have genuine curiosity about health, wellness, recovery, and self-care
• Enjoy educating others and can explain wellness experiences in a clear, approachable way
• Connect easily with guests and build lasting, trust-based relationships
• Naturally notice what people need before they ask
• Bring a team-first mindset and step in wherever support is needed
• Want to be part of a company redefining the future of social wellness

Physical Requirements

• Stand and walk throughout shifts
• Lift up to 50 pounds
• Bend, kneel, squat, and assist with operational needs
• Work comfortably in varying temperatures, including heat exposure
• Use scheduling systems, phones, tablets, and computers throughout the day

Why Join Remedy Place?

We didn't join this industry, we created it. Remedy Place started the social wellness movement, and we've been leading it ever since 2019.

We help the greatest in the world become even greater. Top touring artists, the biggest names in film, top executives, entrepreneurs and the best athletes on the planet trust us with their health, their routines, and their performance. Our work has driven over 45 billion press impressions and sparked a global conversation about what modern health can be.

But this is bigger than any one client or headline. We're building an category in health and wellness, one that's going to change the way the entire world approaches their health. And we're just getting started.

Most importantly, we do something simple and profound every single day: we make people feel better.

When you join Remedy Place, you join the team pioneering this space. You'll receive ongoing education in all aspects of health, while building a career with one of the best luxury wellness brands in the world.

If you believe hospitality has the power to change someone's day, and wellness has the power to change someone's life, we want to meet you.

• Be part of a passionate team values excellence, wellness, and connection.
• Work in an environment where personal growth and collaboration thrive.
• Competitive salary and discretionary bonus plan.
• Medical, Vision, Dental, EAP for Full-time employees.
• Partial employer contribution to dependent benefits for Full-time employees.
• 401K.
• Employee Club Membership.

Compensation: $18 - $22.00 Hourly

$18 - $22.00 Hourly

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as