Branch Service Manager | New Braunfels, TX

At Amegy Bank, people and culture are at the heart of everything we do. “Everyone counts” isn’t just a phrase. It is woven into all aspects of our organization. We know that to be successful in delivering the best to our clients, we must have a diverse and inclusive team with varied cultures, backgrounds, and experiences. Join our team of caring bankers who support the growth of businesses, families, and the communities we serve. Let us help you transform your career. Amegy Bank—Here, you grow.

We are looking for a dynamic and experienced Branch Service Manager to lead our New Braunfels, TX banking center . In this role, you will oversee daily branch operations, drive exceptional customer experiences, and ensure operational excellence. The ideal candidate brings deep expertise in banking operations, proven leadership ability, and a strong track record of building lasting customer relationships.

This position will report directly to the Branch Manager.

This position offers excellent opportunities for career growth in the banking industry while playing a vital role in delivering outstanding customer experiences. If you’re passionate about serving your community, working collaboratively with a supportive team, and helping clients achieve their financial goals, we’d love to hear from you!

Key Responsibilities:

• Oversee the banking center’s/branch’s service, operations, and sales activities to ensure alignment with strategic goals, working closely with the Branch Manager to drive performance and customer satisfaction.

• Carry out responsibilities and/or provide significant input on interviewing, selecting, hiring, performance evaluations, promotions, and terminations of employees.

• Provide training and coaching, including mentoring team members to support their professional growth and performance.

• Lead and train team members to effectively promote and refer bank products and services, ensuring a customer-focused approach and consistent sales success.

• Direct and manage employee work schedules, including setting hours to ensure optimal coverage and efficiency.

• Maintain accurate production and sales records to support supervision and performance management and evaluate employee productivity and efficiency.

• Recommend promotions or other changes in employee status, address complaints and grievances, administer disciplinary actions, assign work, and determine the methods employees use to complete tasks.

• Address and resolve client service issues, including complex inquiries and complaints, ensuring timely and effective solutions.

• Represent the banking center/branch in resolving complaints, mediating disputes, and addressing employee or customer grievances.

• Ensure compliance with safety and security protocols and monitor or implement legal and regulatory measures to confirm the banking center/branch adheres to all bank policies and procedures.

• Authorize teller transactions and exercise discretion to approve transactions and perform overrides within established authority limits, ensuring accuracy and compliance.

• Prepare the banking center/branch for audits and collaborate with audit staff to address and resolve any identified concerns.

• Provide sales leadership through personal production and oversight of sales and service activities. Collaborate closely with key partners to achieve sales and service goals while maintaining operational integrity.

• Participate in planning both short- and long-term goals for operations, sales, and customer experience.

• Investigate and resolve complex operational issues, including loss and fraud, by conducting thorough research and addressing significant matters on behalf of the company.

• Process cash transactions and perform additional customer service and sales duties within the banking center/branch as needed, exercising discretion to determine when these functions are required.

• Monitor and ensure adherence to company policies and risk appetite, implement management procedures and operating practices, and make decisions on matters with significant financial impact for the banking center/branch.

• Perform additional responsibilities as assigned to support branch/banking center operations and client service.

Required Qualifications:

• High school diploma or equivalent required.

• Minimum of 4 years of experience in banking or financial services, including at least 2 years in a supervisory or managerial capacity.

• In-depth knowledge of lending processes, including underwriting, loan origination, and documentation.

• Strong leadership skills and the ability to inspire, guide, and grow team members.

• Exceptional customer service skills with a proven ability to build lasting client relationships and ensure high satisfaction.

• Strong proficiency in financial management, sales strategies, and banking products and services.

• Working knowledge of banking regulations, compliance obligations, and current industry best practices.

• Strong problem-solving and decision-making skills, with the ability to identify issues, develop solutions, and support business objectives.

• Excellent communication and interpersonal skills, with the ability to engage effectively with customers, employees, and senior leadership.

• Strong attention to detail and excellent organizational skills, with the ability to multitask, prioritize effectively, and perform well under pressure in a fast-paced environment.

• Familiarity with core banking platforms and operational systems for managing transactions, customer accounts, and daily banking center/branch functions.

• Must possess or be able to obtain Federal Registration with the Nationwide Mortgage Licensing System (NMLS) in compliance with the SAFE Act.

Work Schedule:

• Monday–Friday, 8:30 AM – 5:30 PM

• Saturday, 8:30 AM – 1:30 PM

This is a full-time role (40 hours per week). A flexible schedule within the hours listed is required, including availability of working Saturdays as needed .

Employee Benefits:

At Amegy Bank, we are committed to creating value for our customers, communities, employees, and shareholders. As a valued team member, you play an essential role in our success. Our comprehensive benefits are designed to protect your health and well-being, and that of your family, while supporting your professional growth.

• Medical, Dental, and Vision Insurance – effective your first day

• Mental Health Support, including coaching and therapy

• Life and disability insurance

• Paid Parental Leave and Adoption Assistance

• Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), and Dependent Care Accounts

• 401(k) with company match and profit sharing

• Paid training, Paid Time Off (PTO), and 11 Paid Federal Holidays

• Tuition Reimbursement

• Employee Ambassador preferred banking products

• Competitive compensation based on experience

Amegy Bank is a division of Zions Bancorporation (ZION), which is listed on the S&P 500 and NASDAQ Financial 100 indices.

Req ID: 070672

Equal Opportunity Employer

It is the policy of this corporation to provide equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, veteran status, sexual orientation, gender identity and expression or any other characteristic protected by applicable law. This policy is established and administered in accordance with all applicable federal, state, and local laws.

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