Senior Manager, Account Management

340B Senior Manager, Account Management

PDMI is looking to add a 340B Senior Manager, Account Management to our team! This position is responsible for leading the 340B Account Management team, ensuring the delivery of exceptional service, strong client relationships, and ongoing program optimization across a portfolio of PDMI's 340B clients. This role oversees 340B Account Managers and Coordinators, driving performance against key metrics, supporting client retention, and ensuring consistent execution of service delivery standards. This position serves as a key liaison between client-facing teams and internal stakeholders, translating client needs and operational insights into actionable improvements across Product, Operations, and Training functions.

Since 1984, PDMI has provided pharmacy data processing and other flexible, scalable solutions to help our clients meet their business objectives. We offer transparent, pass-through pharmacy processing and other services for private label Pharmacy Benefit Managers (PBMs), vertically integrated health plans and hospital systems. In addition to Pharmacy Benefit Administrative Services, we offer 340B Administration, Hospice and Long-Term Care Services.

Why Join Us:

• Best Employer: PDMI was voted Best Employer in Ohio for the 5th consecutive year in 2025!
• Meaningful Work: Contribute to improving healthcare quality and efficiency.
• Collaborative Environment: Work with passionate professionals who share your drive.
• Exciting Challenges: Every day brings new opportunities to excel.
• Flexible Work: Fully remote opportunity with a company that cares.

Key Responsibilities:

• Lead, coach, and develop a team of 340B Account Managers and Coordinators, driving performance, accountability, and professional growth.
• Oversee a portfolio of 340B clients, ensuring strong relationships, high satisfaction, retention, and successful program outcomes.
• Establish, monitor, and drive performance against key metrics, including service quality, client satisfaction, and operational efficiency.
• Ensure consistent execution of processes, workflows, and service standards, while identifying and addressing gaps to improve efficiency and scalability.
• Support the team in managing complex client situations and escalations, ensuring timely and effective resolution.
• Analyze performance trends across the client portfolio to identify risks and opportunities, and implement proactive solutions.
• Partner cross-functionally with Product, Operations, and Training to align on priorities, reinforce best practices, and drive continuous improvement.
• Translate client feedback and operational insights into actionable recommendations to support product enhancements and roadmap alignment.
• Lead communication and adoption of product updates, system changes, and process improvements across clients and internal teams.

Work & Education Experience Requirements:

• Bachelor's degree or equivalent combination of education and relevant healthcare experience required.
• 7+ years in Account Management or client-facing roles, preferably in healthcare or pharmacy services required.
• 3+ years of leadership experience managing teams and performance required.
• Strong knowledge of 340B program operations and client lifecycle management required.
• Experience managing client escalations and complex stakeholder relationships required.
• 340B ACE certification preferred.

AI Usage & Candidate Authenticity:

AI tools may be used for resume formatting or drafting application materials; however, submitting content that misrepresents your experience, including copied job descriptions or unverifiable work history, is not acceptable. Candidates must be prepared to clearly and confidently speak to all experience listed. PDMI may request work samples, portfolio links, or other forms of validation during the process. Use of AI tools during interviews or assessments, unless explicitly permitted, will result in disqualification.

All offers are contingent upon successful completion of a pre-employment background check, including employment and education verification, as well as a 4-panel drug screen.