Scheduler & Billing Specialist
Premiere Property Services LLC
Scheduler & Billing Specialist
Job Title: Scheduler & Billing Specialist Company: Premiere Property Services Location: Grand Rapids, MI Job Type: Full-Time
About Us: Premiere Property Services is a leading property service and renovation company dedicated to delivering high-quality products and services to our customers. With a strong commitment to excellence and innovation, we are seeking a highly organized, detail-oriented, and proactive individual to join our team as a Scheduler & Billing Specialist. This dual-role position is critical to ensuring both the efficient coordination of field operations and the accuracy of billing processes.
Key Responsibilities:
Scheduling & Coordination:
- Coordinate daily appointments and job schedules for technicians.
- Answer phones and emails related to scheduling inquiries and service requests.
- Input and manage customer and job data in Salesforce.
- Confirm appointments with customers and follow up on schedule changes.
- Communicate scheduling updates and conflicts with internal teams and customers in a timely and professional manner.
- Maintain accurate and up-to-date records of all schedules, job status, and appointments.
- Collaborate with other departments to align technician availability with job priorities.
- Provide outstanding customer service with a focus on responsiveness and professionalism.
Billing & Invoicing:
- Review completed work orders to ensure all necessary job details and charges are recorded accurately.
- Verify that technicians have completed jobs and charged appropriately based on services rendered.
- Generate invoices in Salesforce and ensure accurate data transfer to QuickBooks.
- Monitor and follow up on outstanding billing tasks to ensure timely invoicing.
- Assist in resolving billing discrepancies or customer inquiries related to invoices.
- Collaborate with technicians and management to improve billing accuracy and consistency.
Qualifications:
- Proven experience in scheduling, billing, or administrative roles (property services or trades industry preferred).
- Proficiency with Salesforce and QuickBooks (or similar CRM and accounting platforms).
- Strong organizational and multitasking skills.
- Excellent written and verbal communication skills.
- High attention to detail and a commitment to accuracy.
- Strong problem-solving skills and the ability to adapt to shifting priorities.
- Customer service mindset with a team-oriented approach.
Vacancy posted 3 days ago
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