Emergency Response Technician

Public Safety Equipment Technician IUnder general supervision of the Public Safety Technical Services Manager, or designee, the Public Safety Equipment Technician I assists in providing initial troubleshooting and resolution to City of Frisco Police Emergency Equipment systems. This includes, but is not limited to, Motorola 800 MHz Radio end user equipment, emergency vehicle equipment, and other related equipment. Provides telephone help desk and/or direct assistance and training to assist users in the most effective use of the Police Emergency equipment.Essential Job Functions & Other Important DutiesEssential Job Functions:Sets up, installs, upgrades, maintains, troubleshoots, and modifies emergency equipment and hardware and software for patrol vehicles.Removes and decommissions squads to make ready to transfer to other divisions and auction.Provides support to end users on a variety of issues from MDC, in car video and lighting systems.Analyzes and troubleshoots siren, emergency lighting and wiring, hardware, and computer peripheral failures.Documents, maintains, upgrades, or replaces emergency equipment hardware and software systems.Upgrades MDC software as required for emergency equipment operation.Installs and configures emergency equipment operating systems. Manages equipment problems to ensure timely and complete resolution.Works with end users and end user groups to evaluate and solve technical problems.Provides computer help desk and on-site assistance to end users in troubleshooting and resolving emergency police equipment, programs, utilization, or modification issues.Conducts research of technical materials, professional journals, publications and vendor materials to maintain and update knowledge of the information technology field, complete assigned or special assignments, review and recommend additional modifications, upgrades or new hardware to meet the needs and improve the efficiency and effectiveness of the City of Frisco Police Department emergency equipment systems.Other Important Duties:May be required to work some evenings and weekends and to provide on-call support/assignment.May be required to attend meetings, conferences, and training.Performs other related duties as assigned.Regular and consistent attendance for the assigned work hours is essential.Job RequirementsKnowledge, Skills, and Abilities:Knowledge of hardware, software and peripheral equipment maintenance, repair, setup, modification and troubleshooting methods, practices, and procedures.Must be knowledgeable with Mobile Digital Computer (MDC) application concepts and practices.Knowledge of customer service and training methods and practices.Knowledge of City policies and procedures.Skill in responding, troubleshooting, and resolving technical automated management information systems issues over the telephone, electronically or on site.Skill in troubleshooting patrol vehicle electrical systems as related to emergency systems.Skill in implementing departmental procedures and objectivesSkill in resolving customer complaints and concerns.Skill in using power tools, meters, and small tools.Education, Experience, and Certifications/Licenses:High School Diploma or G.E.D.One (1) year of experience troubleshooting police vehicle emergency systems, preferred.EVT L-1 Law Enforcement Vehicle Installation Certification required within one (1) year after entering position.May be required to obtain additional applicable technology certifications.Must pass a pre-employment drug screen, polygraph, psychological examination, physical agility test, criminal background check and MVR check.Must possess a valid State of Texas Driver's License.Environmental Factors & Conditions/Physical RequirementsEnvironmental Factors and Conditions:Work is performed in office and on-site environments occasionally outside or within equipment bay.May be subject to exposure to extreme weather conditions when loading, unloading, transporting, or installing automated Police Emergency Equipment Systems.May be required to work in enclosed/cramped spaces, dusty conditions, and low-light conditions.May be subject to electrical currents and electrical shock.Physical Demands:Balancing – maintain equilibrium to prevent falling while walking, standing, or crouching.Climbing – ascending, descending ladders, stairs, ramps, requires body agility.Crawling – moving about on hands, knees, or hands, feet.Crouching – bending body forward by bending leg, spine.Feeling – perceiving attributes of objects by touch with skin, fingertips.Fingering – picking, pinching, typing, working with fingers rather than hand.Handling – picking, holding, or working with whole hand.Hearing 1 – perceiving sounds at normal speaking levels, receive information.Hearing 2 – receive detailed information, make discrimination in sound.Kneeling – bending legs at knee to come to rest at knees.Lifting – raising objects from lower to higher position, moving objects side to side, using upper extremities, back.Mental Acuity – ability to make rational decisions through sound logic, deductive reasoning.Reaching – extending hands or arms in any direction.Repetitive Motion – substantial movements of wrists, hands, fingers.Speaking – expressing ideas with spoken word, convey detailed, important instructions accurately, concisely.Standing – for sustained periods of time.Stooping – bending body downward, forward at waist, with full motion of lower extremities and back.Talking 1- expressing ideas by spoken word.Visual Acuity 1 - prepare, analyze data, transcribing, computer terminal, extensive reading.Visual Acuity 2 - color, depth perception, field of vision.Visual Acuity 3 - determine accuracy, neatness, observe facilities/structures.Visual Acuity 5 -close acuity for inspection of small defects, machines, use measurement devices, or fabricate parts.Work Environment: Medium work: exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.