Front Office Lead III Puri
$34 - $40 per hourClove Dental
Front Lead III
Pay Range: $34$40/hour
Includes all Receptionist IIII and Front Office Lead III responsibilities. Front Office Lead III is the highest-level office leader within the Front Office Lead track and is accountable for overall office execution front-office team performance and achievement of Company operating standards. Responsibilities may be delegated but Front Office Lead III remains accountable for the results.
Lead front-office operations and hold the team accountable for phones scheduling check-in/checkout patient flow patient experience collections and daily execution.
Own treatment-plan presentation and follow-up including estimated costs financing options case acceptance and scheduling recommended treatment.
Drive provider schedule utilization through recall reactivation unscheduled treatment cancellation and no-show management and same-day opportunities.
Own front-office collections patient balances payment workflows and financing processes.
Review schedules patient records treatment pipelines patient balances forms and operational reports to identify risks and opportunities.
Monitor front-office KPIs and ensure corrective action is taken when production scheduling collections reappointment treatment conversion or patient-experience results fall below expectations.
Lead train coach and hold accountable Receptionist IIII and Front Office Lead III team members.
Ensure patient follow-ups lab cases reviews forms mail exception reports and other recurring front-office responsibilities are completed.
Resolve escalated patient and operational concerns and reinforce Company policies and standards.
Support office marketing events recruiting referrals and other operational initiatives.
Additional Front Office Lead III Responsibilities
Own overall office KPI performance identify trends and root causes and implement corrective actions to improve production collections reappointment schedule utilization treatment conversion and patient experience.
Take full accountability for front-office team performance execution productivity and adherence to Company workflows and standards.
Lead performance management by documenting recurring issues delivering coaching and feedback and implementing appropriate corrective action in accordance with Company processes.
Take primary ownership of high-value and complex treatment-plan presentation and follow-up when additional support is required.
Review treatment pipelines and operational reports to identify production risks unused capacity collection risks and growth opportunities and implement action plans to address them.
Make day-to-day office operational decisions within Company policies and escalate significant clinical HR compliance legal or financial matters to the appropriate regional or Company leader.
Own front-office staffing onboarding scheduling training and coverage and ensure adequate staffing for daily operations.
Own exception-report performance across the office ensure exceptions are resolved identify recurring root causes and implement processes to reduce repeat exceptions.
Serve as the senior day-to-day operational leader for the office and coordinate with providers clinical staff regional leadership and Company departments as needed.
Own achievement of office revenue profitability collections patient-experience operational and team-performance goals.
$28 - $30 per hour
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