Front Office Lead I Puri
$28 - $32 per hourClove Dental
Front Lead I
Pay Range: $28$32/hour
Patient Experience
Fill Schedule
Daily Housekeeping
Leadership
Lead daily front-office operations including phones check-in/checkout scheduling patient flow and patient experience.
Present treatment plans discuss estimated patient costs and financing options and drive scheduling of recommended treatment.
Own recall reactivation unscheduled treatment cancellations no-shows and same-day schedule openings.
Monitor patient balances and collections and ensure consistent payment and collection workflows.
Review schedules and patient records for outstanding treatment balances forms and scheduling opportunities.
Ensure lab cases patient follow-ups reviews forms mail and recurring front-office responsibilities are completed.
Maintain and reinforce HIPAA OSHA attendance dress code name-badge and other Company policies and standards.
Support office marketing events recruiting referrals and other operational initiatives.
Additional Front Office Lead I Responsibilities
Provide daily leadership and direction to Receptionist IIII team members and assign responsibilities based on office needs.
Train and coach Receptionist IIII team members on front-office workflows patient communication scheduling collections treatment presentation and Company standards.
Hold Receptionist IIII team members accountable for completing assigned responsibilities accurately and on time.
Monitor front-office KPIs patient reviews lab cases follow-up lists and recurring responsibilities and address execution gaps.
Identify missed or incomplete responsibilities ensure they are corrected and coach team members to prevent recurrence.
Resolve patient concerns and routine front-office operational issues and escalate significant clinical HR compliance or financial matters to the appropriate regional or Company leader.
Drive achievement of office production collections reappointment scheduling treatment-conversion and patient-experience goals.
Own completion of front-office exception reports ensure identified exceptions are corrected and address recurring trends or unresolved issues.
$31 - $35 per hour
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