Business Operations Coordinator

Business Operations Coordinator

As a member of the Clear Channel Outdoor Business Operations team, the Business Operations Coordinator plays a key role in the Continuous Improvement team, ensuring good adoption of new processes and systems both proactively and in response to requests for support. More specifically, this role supports new and on-going efforts by reinforcing effective project management standards, identify risks and recommending solutions, and ensuring necessary day-to-day customer service is delivered promptly and effectively. In addition, the coordinator develops a deep understanding of business objectives to anticipate future requests and develop recommendations for additional improvements.

Job Responsibilities

• Support internal customers by facilitating efficient use of resources across related departments
• Provide excellent internal customer service in response to support requests
• Diplomatically reinforce adherence to standard processes and systems usage
• Update support request and keep customers apprised of statuses within designated time requirements
• Administer CRM and related systems to ensure accuracy and usability
• Regularly QC data and monitor system usage; test new features prior to release
• Create and maintain list of enhancement requests, and document requirements
• Maintain up-to-date training/knowledge materials, ensuring accuracy and accessibility
• Update training/knowledge materials based on process and systems changes
• Assist in training/guiding of employees by creating and delivering content (i.e., Knowledge articles, step-by-step guides, and hot-to documents)
• Develop and deliver reporting to support initiatives and day-to-day operations
• Collect and store data from various systems and maintain in data warehouse
• Create and maintain reports in systems and Excel with user-friendly design; utilize AI to support analysis and synthesis of data.
• Assist project teams by preparing schedules, status updates, communications, training materials, reports, performing testing, and providing user support as assigned

Job Qualifications (Required)

Education and Experience

• Bachelor's Degree preferred, or equivalent combination of education, training, experience, or military experience
• Minimum of 3 years' experience in sales support, tech support, or customer service

Skills

• Exceptional customer service skills, especially remote via email, chat, phone, and video
• Ability to support a diverse range of customers, systems, and situations, with frequent switching between different subject matter areas
• Ability to work effectively both independently and as part of a team
• Solid organizational skills, including multitasking and time-management
• Strong working knowledge of Salesforce or similar CRM applications
• Strong working knowledge of relevant Microsoft Office applications: Outlook; Word; Excel; and PowerPoint

Competencies

• Collaborating with Others: Working together with others in a cooperative and supportive manner to achieve shared goals.
• Problem Solving: Identifying problems and the solutions to them.
• Quality Focus: Follows up on procedures, ensures high quality output, takes action to solve quality problems or notify others of quality issues.
• Time Management: Uses time effectively and efficiently, concentrates on the most important priorities
• Continuous Learning: Identifying and addressing learning and developmental needs to enhance own performance.

LOCATION

• Position is based at the Clear Channel Outdoor corporate office in New York, NY.

PHYSICAL DEMANDS

• Employee must have the ability to sit and/or stand at a desk for a minimum of 8 hours a day and complete tasks requiring repetitive use of hands
• The employee must have the ability to lift and move items up to 15 pounds
• Employee must have the ability to see written documents, computer screens and to adjust focus
• This job is performed in a temperature controlled office environment

The Targeted Compensation Range for this New York position is: Min: $28.85 Max: $36.58 Hourly roles are overtime eligible; Installer roles are Productivity Pay eligible. Bonus eligible, subject to the terms and conditions of the applicable incentive plan. Comprehensive Benefits package offerings, which includes:

• Multiple Medical, Dental, and Vision Plans to choose from
• Health Care Spending Accounts (HSA and FSA Options)
• Medicare Assistance
• Dependent Care Flexible Spending Account
• Optional Short Term and Long Term Disability Plans
• Company Paid Employee Life and AD&D Insurance
• Supplemental Life and AD&D Insurance (Employee/Spouse/Child)
• Voluntary Benefits: Critical Illness, Accident, Identity Theft Protection, Legal Assistance, and Pet Insurance
• Pre-Tax Commuter Spending Account
• Employee Assistance Program (EAP)
• 401(k) Savings Plan with company match
• Paid Time Off (Accrued Vacation and Sick Plans)
• Free Digital Gym Membership and Discounted Memberships
• Professional Development Opportunities
• Employee Resource Groups

Location

New York, NY: 200 Park Avenue, Suite 701, 10166

Position Type

Regular

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

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