Support Services Specialist

Summary The Support Services Specialist position is in the Administrative Office of the U.S. Courts (AO), Department of Administrative Services, Facilities and Security Office (FSO), AO Administrative Services Division. FSO manages, oversees, and supports security, emergency preparedness, and space and facilities programs for the AO, courts, and other Judiciary offices. FSO also provides administrative services within the Thurgood Marshall Federal Judiciary Building. Responsibilities The Administrative Office of the U.S. Courts, Department of Administrative Services, Facilities and Security Office (FSO), AO Administrative Services Division (ADM) is seeking a self-motivated, experienced Support Services Specialist to join its team. The Support Services Specialist drives high-level government officials and provides general administrative support in the areas of facilities management in the Thurgood Marshal Federal Judiciary Building (TMFJB). The ideal candidate must have excellent communication skills, interpersonal, organizational, and the ability to provide excellent customer service. The duties of this position include, but are not limited to: Serving as a driver for the AO Director, judges, and high-ranking officials. Monitoring, receiving, and routing all building service requests submitted via the ADM mailbox or telephone. Performing routine quality assurance on building service requests. Providing general assistance for the TMFJB parking program. Providing general assistance with meeting room setup. Requirements Conditions of Employment CONDITIONS OF EMPLOYMENT All information is subject to verification. Applicants are advised that false answers or omissions of information on application materials or inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed. Selection for this position is contingent upon completion of OF-306, Declaration of Federal Employment during the pre-employment process and proof of U.S. citizenship for competitive status positions or conversion to a competitive status position with the AO. If non-citizens are considered for hire into a temporary or any other position with non-competitive status or when it is confirmed by the AO Human Resources Office there are no qualified U.S. citizens for a competitive status position (unless prohibited by a law or statue), non-citizens must provide proof of authorization to work in the U.S. and proof of entitlement to receive compensation. Additional information on the employment of non-citizens can be found at USAJOBS Help Center | Employment of non-citizens/. For a list of documents that may be used to provide proof of citizenship or authorization to work in the United States, please refer to Form I-9, Employment Eligibility Verification. All new AO employees will be required to complete an FBI fingerprint-based national criminal database and records check and pass a public trust suitability check. New employees to the AO will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights/responsibilities, visit All new AO employees are required to identify a financial institution for direct deposit of pay before appointment. You will be required to serve a trial period if selected for a first-time appointment to the Federal government, transferring from another Federal agency, or serving as a first-time supervisor. Failure to successfully complete the trial period may result in termination of employment. If appointed to a temporary position, management may have the discretion of converting the position to permanent depending upon funding and staffing allocation. Qualifications Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions. Specialized Experience: Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience is demonstrated experience providing building services administrative support; and reviewing communications, calendars, and arranging meetings. Education This position does not require education to qualify. Additional Information The AO is an Equal Opportunity Employer.