Configuration Technician

Job Description

Job Description

Location : Naperville, IL

Job Type: Full-Time

Hours : M-F 8:30am-5:30pm CST

Compensation : $21/hr.

Reports To: Configuration Manager, Managed Services

About TOGA Technology

TOGA Technology is a technology solutions provider dedicated to helping our clients and teams achieve operational excellence through innovation, collaboration, and service. Our internal IT department plays a critical role in ensuring our employees have the tools, systems, and support they need to deliver results. We are proud to foster a culture built on teamwork, accountability, and continuous improvement.

Position Overview

An IT Configuration Technician installs, tests, and troubleshoots hardware and software, configures systems according to specifications. Key responsibilities include preparing IT equipment for deployment, performing daily system maintenance, troubleshooting technical issues, and documenting work. This role requires strong problem-solving and technical skills, a high school diploma or equivalent and some technical experience or certifications.

Key responsibilities

· Installation and configuration: Install and configure operating systems, software, and hardware components like desktops, laptops, and peripherals.

· Testing and troubleshooting: Test hardware and software to ensure functionality and diagnose and resolve technical issues for users.

· System maintenance: Perform daily maintenance, create deployment images, and maintain asset inventory and logs of repairs.

· User support: Provide technical assistance to users, including training on new equipment and software, via phone, email, or in person.

· Documentation: Maintain records of repairs, fixes, and maintenance schedules. Create and update standard operating procedures and documentation.

· Equipment preparation: Provision, configure, and prepare IT equipment for shipment or deployment according to customer requirements.

Required skills and qualifications

· Technical skills: Proficiency with operating systems (like Windows), Microsoft 365, and endpoint security tools; knowledge of hardware diagnostics, networking basics (LAN connectivity), and imaging software.

· Problem-solving: Ability to troubleshoot and diagnose hardware and software issues, analyze root causes, and implement solutions.

· Communication: Strong interpersonal and communication skills to explain technical solutions to non-technical users and provide customer support.

· Attention to detail: Necessary for following instructions, documenting work, and ensuring equipment is configured correctly.

· Organizational skills: Ability to manage multiple tasks, maintain logs, and organize schedules for upgrades and maintenance.

Competencies

· Technical Capacity.

· Problem Solving/Analysis.

· Initiative

· Communication Proficiency.

· Team Player.

· Good Decision Making.

· Work Independently.

· Time Management.

Supervisory Responsibility

This position has no supervisory responsibility.

 

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, scanners, and copy machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time; stand; walk; use hands to type, handle or feel; and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Position Type and Expected Hours of Work

This is a full-time position. Hours of work and days are typically Monday through Friday 8:30 a.m. to 5:30 p.m. Occasional deviations from these timeslots might be necessary depending on client or company needs.

Travel

Occasional travel is expected for this position.

Qualifications

Required Education and Experience

· Intermediate understanding of desktop operating systems, various software applications, and PC/Server/Network hardware.

· Intermediate understanding of principles and theories of network systems and management.

· Intermediate understanding of Internet technologies and products.

· At least three years of technical work experience or equivalent education.

· At least two relevant technical certifications (e.g., A+, Network+ and Security+) or equivalent experience.

Preferred Education and Experience

· Two or more years of technical work experience.

· One or more relevant technical certifications (e.g., A+, Network+ and Security+).

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Why Join TOGA Technology?

· Growth & Development: Opportunities to learn, train, and advance within Agilant’s growing IT organization.

· Collaborative Culture: Work in a supportive environment where teamwork and innovation are encouraged.

· Impactful Work: Play a key role in ensuring Agilant’s workforce remains productive, secure, and connected.

· Comprehensive Benefits: Competitive compensation, health insurance, 401(k) with company match, paid time off, and more.

Expected hours: 40 per week

Benefits:

· 401(k)

· Dental insurance

· Health insurance

· Life insurance

· Paid time off

· Retirement plan

· Vision insurance

Work Location: In person

Company Description

TOGA Technology is an IT services company with over 400 employees that helps enterprise organizations manage and modernize their technology infrastructure. Think of us as a comprehensive technology partner for large companies across industries like financial services, healthcare, government, technology, and manufacturing.

Here's what we do:

Managed Services – We run IT operations for our clients 24/7, handling infrastructure monitoring, maintenance, and management so their internal teams can focus on strategic initiatives rather than keeping the lights on.

True Solutions – Our custom software development and application modernization team builds tailored solutions when off-the-shelf products don't fit. This includes everything from legacy system upgrades to brand-new applications.

Lifecycle Services – We manage the entire hardware and software lifecycle for clients: procurement, deployment, asset management, and eventual retirement. This takes a huge administrative burden off IT departments.

TOGA AI – This is our newer, cutting-edge offering. We've built AI-powered assistants (like Talos) and intelligent voice systems (Agilant AI voice) that automate Tier 1 IT support and help desk operations.

Contact Center Solutions – We run AI-powered contact centers and Tier 1 support operations, using our technology to handle high-volume customer and employee inquiries efficiently.

The big picture: We're positioned between traditional IT outsourcing and specialized consulting. Companies come to us when they need reliable operations AND innovation – someone who can both keep their systems running smoothly today and help them adopt emerging technologies like AI for tomorrow.

Company Description

TOGA Technology is an IT services company with over 400 employees that helps enterprise organizations manage and modernize their technology infrastructure. Think of us as a comprehensive technology partner for large companies across industries like financial services, healthcare, government, technology, and manufacturing.\r\n\r\nHere's what we do:\r\n\r\nManaged Services – We run IT operations for our clients 24/7, handling infrastructure monitoring, maintenance, and management so their internal teams can focus on strategic initiatives rather than keeping the lights on.\r\n\r\nTrue Solutions – Our custom software development and application modernization team builds tailored solutions when off-the-shelf products don't fit. This includes everything from legacy system upgrades to brand-new applications.\r\n\r\nLifecycle Services – We manage the entire hardware and software lifecycle for clients: procurement, deployment, asset management, and eventual retirement. This takes a huge administrative burden off IT departments.\r\n\r\nTOGA AI – This is our newer, cutting-edge offering. We've built AI-powered assistants (like Talos) and intelligent voice systems (Agilant AI voice) that automate Tier 1 IT support and help desk operations.\r\n\r\nContact Center Solutions – We run AI-powered contact centers and Tier 1 support operations, using our technology to handle high-volume customer and employee inquiries efficiently.\r\n\r\nThe big picture: We're positioned between traditional IT outsourcing and specialized consulting. Companies come to us when they need reliable operations AND innovation – someone who can both keep their systems running smoothly today and help them adopt emerging technologies like AI for tomorrow.