Customer Service Representative

$45k - $65k

Jennifer Hickman-Farmers Insurance Agency

San Antonio, TX

Job Description
Job Description
We are seeking an experienced and motivated Customer Service Representative to join our fast-paced team. This role blends front-line customer service with the ability to recognize and create new client opportunities.
About Our Agency
Jennifer Hickman Farmers Insurance Agency is an award-winning insurance agency committed to providing exceptional service and smart insurance solutions to our clients. With a strong focus on customer satisfaction and integrity, weve built a reputation for excellence in the insurance industry.
Why Join Us?
Uncapped Income: Average earnings range from $45,000 to $65,000, with performance-based commissions and bonuses.
Career Growth: Opportunities for advancement and leadership roles within the agency.
Comprehensive Training and Support: Receive ongoing support from an experienced team to help you succeed.
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Dental Insurance
Vision Insurance
Health Insurance
Mon-Fri Schedule
Career Growth Opportunities
Responsibilities
Manage inbound customer calls to assist with policy inquiries, updates, and service-related questions.
Conduct high volume outbound calls to follow up with customers and ensure their needs are met.
Utilize your knowledge of insurance products to provide accurate and efficient service.
Develop and maintain strong relationships with clients, ensuring a high level of satisfaction.
Stay informed on product offerings and industry regulations to provide accurate information.
Requirements
Texas P&C License required.
Bilingual skills (preferred but not required).
Previous experience in the insurance industry (preferred).
High school diploma or equivalent
Computer effiecient and comfortable with CRM tools
Strong work ethic and commitment to customer satisfaction.

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Vacancy posted a month ago

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