Customer Service Representative
$45k - $65kJennifer Hickman-Farmers Insurance Agency
Job Description
Job Description
We are seeking an experienced and motivated Customer Service Representative to join our fast-paced team. This role blends front-line customer service with the ability to recognize and create new client opportunities.
About Our Agency
Jennifer Hickman Farmers Insurance Agency is an award-winning insurance agency committed to providing exceptional service and smart insurance solutions to our clients. With a strong focus on customer satisfaction and integrity, we’ve built a reputation for excellence in the insurance industry.
Why Join Us?
- Uncapped Income: Average earnings range from $45,000 to $65,000, with performance-based commissions and bonuses.
- Career Growth: Opportunities for advancement and leadership roles within the agency.
- Comprehensive Training and Support: Receive ongoing support from an experienced team to help you succeed.
Responsibilities
- Manage inbound customer calls to assist with policy inquiries, updates, and service-related questions.
- Conduct high volume outbound calls to follow up with customers and ensure their needs are met.
- Utilize your knowledge of insurance products to provide accurate and efficient service.
- Develop and maintain strong relationships with clients, ensuring a high level of satisfaction.
- Stay informed on product offerings and industry regulations to provide accurate information.
Requirements
- Texas PC License required.
- Bilingual skills (preferred but not required).
- Previous experience in the insurance industry (preferred).
- High school diploma or equivalent
- Computer effiecient and comfortable with CRM tools
- Strong work ethic and commitment to customer satisfaction.
Benefits
Paid Time Off (PTO)###Dental Insurance###Vision Insurance###Health Insurance###Mon-Fri Schedule###Career Growth Opportunities###
Vacancy posted 6 days ago
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