Bilingual Contact Center QA Specialist
Travis Credit Union
Travis Credit Union is seeking a Contact Center Quality Assurance Specialist to evaluate member interactions across calls, emails, and chats, ensuring compliance with policies and service standards. Using Genesys Cloud and speech analytics, you’ll identify trends and coach teams to improve quality and efficiency. The role requires bilingual English/Spanish communication, strong QA data analysis, and collaboration with operations and training to drive continuous improvements in member experience. #J-18808-Ljbffr
Vacancy posted 5 hours ago
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