TAX PROGRAM TECHNICIAN II, FRANCHISE TAX BOARD

JC-537788 - Tax Program Technician II Trainer (Limited Term) Tax Program Technician II, Franchise Tax Board $4,624.00 - $5,792.00 per Month. New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. Final Filing Date: 11/19/2026 Job Description and Duties The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program: Under the general direction of the Tax Program Supervisor (TPS) in the Information Validation Section (IVS) of the Processing Services Bureau (PSB), the Tax Program Technician II Trainer provides staff with correct and appropriate procedures and training. This may include, but is not limited to, identifying, researching and resolving system and procedural issues, preparing and updating procedures and training manuals, and providing training classes for the sections staff. The incumbent will coordinate these activities with other areas of the unit and section. In addition, the TPT II will work independently, exercise good judgment, and require little supervision or review. The incumbent may also perform in a lead capacity assisting the supervisor in carrying out certain aspects of the supervisor responsibilities. Additional positions may become available (RPA 2627-01039). Please complete this optional survey letting us know how you heard about this position. You will find additional information about the job in the Duty Statement. Working Conditions This position requires 4 or more days in the office per week. It is designated office-centered and may be eligible for some remote work based on departmental guidelines and operational need. This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for a visa sponsorship, now or in the future. Minimum Requirements You will find the Minimum Requirements in the Class Specification.

TAX PROGRAM TECHNICIAN II, FRANCHISE TAX BOARD

The position(s) require(s) a Background Investigation be cleared prior to being hired. Benefits Convenient transportation and commuting options include: Light Rail stop, bicycle lockers, free parking, and carpool/vanpool opportunities. Employer & Department Information Our mission is to help taxpayers file timely and accurate tax returns and pay the correct amount to fund services important to Californians. FTB fosters an environment of equity and inclusion for all, and we welcome everyone to be part of our diverse workforce. E-Verify This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to General Qualifications CALIFORNIA CODE OF REGULATIONS, TITLE 2, SECTION 172: All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free workplace. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Desirable Qualifications Ability to exercise good judgment and dependability Strong written and oral communication skills Ability to lead, mentor, and train others Working knowledge of Franchise Tax Board (FTB) systems: Case Management (CM), Taxpayer Folder (TPF) and Taxpayer Information (TI) Excellent customer service skills, and works collaboratively with internal and external business partners Ability to work with sensitive and confidential data Ability to recognize procedural, system, or user problems and communicate effectively to management Ability to review and monitor the work and activities of others to ensure appropriateness, accuracy, and consistency with procedures, directives, and policies Self-motivator with a strong work ethic Proficient in MS Office (Word, Excel, Outlook) Ability to communicate effectively and maintain cooperative working relationships with others at all levels Ability to work independently as well as cooperatively in a team environment Flexible and willing to learn in an environment that is fast paced and ever changing Ability to effectively communicate directives and expectations in writing and verbally Contact Information The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position. Department Website: Human Resources Contact: Classification & Hiring Unit View phone number on click.appcast.io Hiring Unit Contact: Shawn Romero / FDHT View phone number on click.appcast.io View email address on click.appcast.io Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: Reasonable Accommodation Unit View phone number on click.appcast.io California Relay Service: View phone number on click.appcast.io (TTY), View phone number on click.appcast.io (Voice)TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. #J-18808-Ljbffr State of California