B2B Service Operations Lead (Multi-Site)

Midea America

Midea America Corp. is seeking a Manager, B2B Service Operations to lead day-to-day operations of our multi-site contact center network in New Jersey. You will manage offshore BPO partners, ensure high-quality customer experiences, and own high-visibility escalations. You will design scalable support for builders and dealers, coordinate with Sales, After-Sales, and cross-functional teams, and drive process improvements. Travel up to 15% may be required.

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Vacancy posted 1 day ago

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